"The best thing I can do for any customer is listen. Because when I really take the time to listen, I can learn of a real need that I might be able to provide an answer for. And that's what it's all about."

  "For me, it's about spending time with people who need it, especially those who are struggling to      understand something they are going through credit wise, with a loan or on a current account. I give    them the time they need."

"I always remember that the person I am helping in this moment is the most important customer I have. And if we work together, we can make their dreams come true and their goals achievable."

Hear Debbie's Story

Gary Chastain
VP, Senior Credit Manager, St. Joseph County

"I think the best way to assist my customers is to ask the question, 'Does this make sense?' It has to make sense for their situation first and foremost. Then I try to follow that up by doing the right thing in a compassionate and useful way."

Hear Gary's Story

Denise Eldridge
Financial Center Manager, Kosciusko County

"I put a smile in my voice and give my undivided attention. I always want them to feel that they are the most important customer I have. I never want them to feel that they are asking too much."  

Hear Denise's Story

"I know what it's like to be a banking customer – we all do. That's why I always do my very best to follow through on the promises that I make, and work really hard to try to find a better solution to a customer's problem…no matter what it is."

Hear Karen's Story

Jaime Faulkner
Communications Coordinator, Delaware County

"Some bankers are so business oriented that they miss the relationship and the opportunity to truly help someone live a better life. I choose to be different. I choose to focus on the individual and treat them like they are the only thing that matters."

Hear Jaime's Story

"I know that your money and your children are probably two of the most important concerns for you, and I take that very seriously. I promise to shoot straight from the hip, be honest, keep you informed and help you feel confident along the way."

Hear Jama's Story

Debra Jones-Price
Financial Center Manager, Delaware County

"I try to give of my time freely and treat each customer as a person with value. Whether they have $2 to their name or $2 million, I want them to feel special because they know me. I feel special because I know them."

Hear Debra's Story

"I'm always there to help any customer with whatever they need. I strive to be a good listener, to be friendly and courteous and give them a great big smile. Because a smile really is contagious."

Hear Karen's Story

Heather Leer
Financial Center Manager, St. Joseph County

"I can really listen to customers, talk to them, help educate them and do my very best to show each person that comes in that they are more than just a customer to me, they are a part of my MutualBank family. That's what I would want if I were them."

Hear Heather's Story

Georgette Miller
Financial Center Manager, Grant County

"By asking another question to try to get to the root of their need, their timeframe and their desire, I'm able to match their need better. Showing compassion helps me go beyond their expectations, which makes them want to come back."

Stephanie Salyer
AVP, Area Manager, Kosciusko County

"It's important for me to listen to the customer, to try to offer options without saying no. You know, compromise, and just try to go the extra mile to help the customer in whatever way I can – even if it's just helping them to their car."

Hear Stephanie's Story

"It may sound silly, but it just feels good to help a customer – whether it's resolving a problem, making them feel important, or simply saying 'Good Morning – Have a Great Day!' And that's why I really love working here."

Hear Peggy's Story

"I love working with customers because I get an opportunity to meet different people that I normally wouldn't get a chance to meet, and help them resolve a problem or situation. That just feels good to me."

Hear Belinda's Story

Vince Turner
VP, Client Relationship Manager, Elkhart County

"I will always listen to your story about your job experience, your daughter's wedding, your grandchildren or just how the day has gone. Because I know it's important to you. And you're important to me."

Hear Vince's Story

Jennifer Whittaker
Teller, St. Joseph County

"I want to make every customer feel welcomed, wanted and appreciated. Because I learned a long time ago that people may not remember what you say, but they will always remember how you make them feel!"

Hear Jennifer's Story

Michael Wolfe
Credit Analyst, Grant County

"Many business owners understand taxes and balance sheets are requested from the bank, but don't always know what they mean. I try to help them understand it all, and work to find ways for them to operate more efficiently."

Hear Michael's Story

Briean Woodmansee
Loan Operations Processor, Delaware County

"I love to make customers feel empowered. Especially when it's their first car loan or first home loan. I want them to walk out feeling like they fully understand the process and know all the ins and outs of what we're doing."

 Hear Briean's Story