Customer Service Poll / MutualBank

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Customer Service Poll

Posted by: Jaime Faulkner on Tuesday, May 31, 2011 at 4:32:46 pm

Have you taken our Polls?

As part of our website upgrade and new look, we added a polling feature.  This is just one more way we're seeking your opinion.  Of course you can always call us, email us, visit our Facebook Page or Tweet us on Twitter.  But in case you just want to share your opinion casually, feel free to take our poll! It's located on the left hand side of the website homepage.  

Since we upgraded our website in April, we had a poll asking, "How would you rate our customer service?"

Here are the results:
71% - Excellent (Thank you!)
13% - Good
6% - Average
8% - Poor (Thank you!)

You might be wondering, why are you saying 'thank you' to those who voted you having poor service?

What this tells us is we have room to improve. While we believe we are the best bank in town and have the best employees in the world, we know there is always room for improvement.  If you have insights on how we can improve, please let us know!

So feel free to communicate with us anytime, whether it be through our polls, via email or a phone call. Maybe it's through a blog comment or Facebook or Twitter.  We want to hear how we can help you live a better life.

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