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Keep Your Information Current

Posted by: John Mickle on Wednesday, April 24, 2013 at 12:00:00 am

One of the most important things that bank customers can do to help prevent fraud is to keep their contact information current with their financial institutions and credit card providers.  Old email addresses and phone numbers can be used by fraudsters to pose as you in order to defraud you and your bank.  It’s very easy to change email addresses and mobile phone numbers which are used as a primary communication means by most people these days.  Your bank and credit card companies rely on this information to verify transactions to ensure that they are legitimate.  Don’t let outdated contact information enable you to be a fraud victim.

Here are some tips on keeping your information current with your bank:

  • New address – Make sure you notify your bank as soon as you move in order to keep receiving mailed information such as bank statements.  Also make sure that that you request the US Postal Service to forward your mail from your
    old address.
  • Phone numbers – As mobile and smart phones replace traditional land line based house phones, it’s very important to make sure that your bank is informed if you change and or eliminate a phone number.  If you decide to change mobile phone providers make sure that you are aware you can take your number with you to your new provider.  This can help eliminate the hassle if you wish to retain your phone number.
  • Email Addresses – Email addresses are the easiest contact point to change.  However, this also makes it easier to use a discarded email address for fraud.  Make sure that you keep your email address updated with your bank to avoid missing communication especially if you utilize eStatements. 
  • At MutualBank you can update any of your contact information using Online Banking or calling Customer Support at 800-382-8031.
  • In order to protect you, we will verify all address, email address and phone number changes.
  • If you receive a confirmation of any contact information changes that you did not make, please call Customer Support immediately at 800-382-8031.

Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email customersupport@bankwithmutual.com.

 

This blog is brought to you by John Mickle of Risk Management and Compliance
with MutualBank.

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