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When we visit the theater and enjoy a movie it is easy to overlook the number of hours, hard work, and individuals involved behind the scenes making the magic on screen look so easy. We see the end product, enjoy the experience, and leave feeling like we just watched life unfold on the big screen, but yet we don’t see the editing, the filming, or camera operators (to name a few). Much of the work involved behind the scenes of a movie success is the same within a company. There are hundreds of employees and hours of hard work required to be a sustainable and successful organization.
MutualBank has a lot of stars that play an important role in creating a positive experience for customers. Each employee plays a pivotal role in the operations of the Bank. Many of these individuals are often behind the scenes doing their jobs to make service seamless to customers. It’s very similar to a movie except for the scrolling credits at the end. There are no scrolling credits at the end of the day to give acknowledgements to the employees for a job well done. I can assure you, however, they are there working very hard to make MutualBank the best Bank it can be.
In lieu of these credits MutualBank has a formal employee recognition program. This program is made up primarily of the “Kudos” recognition which is sent by peers, managers, executives, including the President and CEO and it can be received by the same group of individuals. “Kudos” recognizes someone for doing a good job, simply doing his or her job really well, or assisting a co-worker in a time of need.
The “Kudos” each quarter are then compiled and reviewed by a committee. Recipients are selected from these quarterly “Kudos” based off their teamwork, cooperation, and caring attitude to receive a prestigious “Kudos of the Quarter” award. This award includes a special trophy and cash. The “Kudos of the Quarter” has been awarded 146 times in its history.
During the first quarter of 2013 three employees received recognition. Two individuals received the “Kudos of the Quarter” and one individual received the “Go Ahead of the Quarter”, a recognition program similar to its “Kudos” equivalent but recognizes sales and service to customers. Phrases like “you dropped everything to help me”, “you saved me”, and “thank you so much” permeated throughout. These three individuals do not have face-to-face customer contact, at least very minimal if any, and yet they are recognized for their outstanding efforts to make MutualBank a well-ran organization, behind the scene.
So why am I telling you this? I’ve been lucky enough to receive the “Kudos of the Quarter” and I know how special it feels when you are presented with the award. Everyone at the Bank works extremely hard. To earn the recognition is an extraordinary achievement. One of our most recent recipients wrote a thank you note and said, “With all the Kudos the Bank has, I’m sure this is a hard decision every quarter. I appreciate this award and my wish is that every co-worker can experience the honor.”
Another reason I share about our own ‘scrolling credits’ is because it’s something special MutualBank does that has made it a great place to work its near 125 years in existence. Our values as a company are identified by our brand to help people live better lives. How we do that both internally with our teams, and externally with our customers is what keeps that brand alive and sets us apart from others. Recognition of those actions serves both as a thank you and inspiration to others. It also helps to give meaning to our contributions to the Bank and the community.
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viewing our career opportunities.
This blog is provided by Chase Batt, Assistant Vice President of Human Resources and Training Manager.
Sometimes when I’m writing these blogs I find myself challenged with what to say. Do I blather on about the importance of working with your CPA and attorney as you are making business decisions? By the way, that is critically important so please, please, please . . . talk with your professional advisors to ensure that you are doing the right thing for your business. Do I blather on about the importance of mentors? If you haven’t read that blog I would encourage you to do so as I cannot emphasize enough the importance of having someone to mentor me throughout my career and the great opportunity you may have to do the same for someone coming up in your particular field or industry.
No, today I’m taking proverbial pen in hand (okay keyboard) to talk about the importance of community banks to the small business lending arena. I’m not going to spout all sorts of data as the Internet has given us a tool where we can pull any statistic that we want but to really understand the underlying numbers becomes almost impossible. Instead, what I’d like to do is share some anecdotal kinds of things that I’ve been hearing lately.
One small business owner told his lender that he truly appreciated all her help. He was sure that it was going to be difficult doing business with MutualBank because it is difficult doing business with any bank. However, what he found was a lender and a bank that were easy to do business with. As a point of example, he said “it was a nice experience to have somebody pick up the phone, talk to me and make it happen” when he called the bank’s help desk.
Another client recently reported back to me that he found working with his lender to be one of the main reasons that he continues to do business with MutualBank. His lender fully understands his company’s needs, accurately ascertains what is going on within the business, and asks the right questions to help his company succeed (and thus we helped him personally as well). As he said, “you don’t get that with the big banks”.
Am I biased; sure, I work for a community bank, and always have. But, I will tell you that small business owners want and need a business advisor, not just an order taker. When the business banker is asking the critical questions, it is aimed at helping the business succeed. Does the bank need to make a profit, absolutely; it is our only way of surviving. However, do we need to make a profit at the expense of the business because we didn’t do right by the company to whom we are lending money – absolutely not!
We are here to partner with every one of our business clients. We want to help them with a vast array of products and services that will help them achieve their goals and dreams. So, if you are feeling boxed in by your current bank, call MutualBank and talk with us, we want to help you grow your business the way you want, with our business bankers right there to help you all along the way.
Feeling boxed in? See how MutualBank is different below:
This blog is brought to you by Chris Caldwell, Senior Vice President and
Business Banking Manager.
One of the most important things that bank customers can do to help prevent fraud is to keep their contact information current with their financial institutions and credit card providers. Old email addresses and phone numbers can be used by fraudsters to pose as you in order to defraud you and your bank. It’s very easy to change email addresses and mobile phone numbers which are used as a primary communication means by most people these days. Your bank and credit card companies rely on this information to verify transactions to ensure that they are legitimate. Don’t let outdated contact information enable you to be a fraud victim.
Here are some tips on keeping your information current with your bank:
Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email firstname.lastname@example.org.
This blog is brought to you by John Mickle of Risk Management and Compliance