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  • Why Is Change So Hard?

    Wednesday, March 20, 2013

    I was “hanging out” with some lady friends a few weeks back.  And the discussion came up about banking and using online banking.   Of course, I had to weigh in on this discussion.

    One lady expressed that she was upset that Social Security was about to require electronic deposits for Social Security funds.  She was upset by this change, and further, she noted would never trust using the internet for banking.

    Change is hard!  I expect that when Henry Ford introduced a motorized vehicle, that many expected that invention would never take hold.  Look at us now!  At the time, I expect it took a little while for that horseless carriage idea to catch on.

    In the early 1940s, women worked primarily in the home and were the primary child bearers and caretakers.  With the advent of WWII, a much greater need came about for women to leave the homes and go to work in all sorts of industries supporting families and the war effort for the United States.  And I would venture a guess that the multitude of ways women make a difference in & outside the home since that time have multiplied exponentially – think Melissa Mayer, CEO of Yahoo!  Yet, it was likely difficult for some of those women of the 1940s to leave the home and learn a trade, go in to an office to work, and contribute in a different way.

    I grew up in a simpler time as well.  In the 60s, there were no cell phones, no computers, and no computer games.  I remember a time when we didn’t even have a television in our home – we couldn’t afford one.  We had to actually talk to one another, go outside to play in the neighborhood, use our fingers to dial a telephone, and once we got a TV, we had to get out of our chair to change a television channel.   My daughter today has no concept of this.  Change is hard.

    I was an Office Manager in the 90s when the fax machine was ‘born.’  Now I think of the fax as antiquated technology.  Likely, many of us balked at moving from receiving our wages in cash, to receiving a hand-written paycheck.  Then we moved to a typewritten paycheck, still hand-delivered.  Today, it is all automated – the money gets into our accounts faster than ever before with the same or better accuracy, because of technology. Change is hard.

    I expect folks in my age range (notice I’ve gone from a certain age, to a “range”) – in our 50s and more mature– are somewhat divided on technology.  Some are very ”techknowlegeable,” and some are not.   Making that change is, no doubt, difficult.   As few as five years ago I absolutely refused to try or use LinkedIn or Facebook.   I’m now regularly using both, learning Twitter, and using Klout, and even blogging in and outside my bank. 

    I continue to advocate, even gently encourage, my fellow 50-somethings to consider using the internet – and in particular, online banking & bill pay.  It is not going away.   In terms of safety and the risk management of using such things as online banking and bill pay, everyone must be diligent.  I am confident the same was said of using dollar bills instead of gold pieces, checks instead of dollar bills, mail instead of hand delivered payments.  Give careful consideration to learning to use the internet for your banking needs.  I use a colleague’s example.  His son is in his 30’s and has lived all across the country, including New York City.  He has been with the same bank since college, and he has never set foot inside a brick & mortar building.  (By the way, did you know you can open a checking account online and apply for a mortgage online!?) Change is hard – yet, it is all around us.   

    You have heard me share some of the positives of moving to online banking & bill pay – the most precious to me, is the time I have back in my life.  I also just got a discount on my personal car insurance by moving to electronic statements – one less piece of mail to track.  Sometimes it doesn’t take much to make me excited.  And yet, change is, indeed hard. 

  • What Do MutualBank and Queen Have In Common?

    Monday, March 11, 2013

    You probably were not expecting to learn how the band Queen and MutualBank are similar!  I raise my hand; I am guilty- guilty of being a rabid fan of Queen and of MutualBank.  So I thought I would take a moment to share the top five ways these two things connect.  I know you are on the edge of your seat waiting to see what I mean!  Here it goes!

    5.  Queen was a group with a lot of variety in the type of music they presented.  From a hard rocking song to an operatic overture, no two songs were ever quite the same.  MutualBank’s checking accounts are the same way.  We have an array of checking account products to choose from.  From our most basic free checking accounts, to an interest bearing checking account, to a money market account, we have your covered.

    4.  Queen had a long track record of consistent quality music and even today has great fans worldwide.  MutualBank has been offering quality products to our customers since 1889.  Our checking account products offer some of the highest incentives offered!

    3.  Queen had one of the most charismatic and engaging front men in the history of rock with Freddie Mercury.  MutualBank has thirty-one Financial Centers that offer the highest of quality service over Indiana and that can help you with all your checking needs!  Let our “front men and women” help you!

    2.  Queen diversified its music by playing not only for large crowds in stadiums to even a cozy club.  MutualBank’s service is about the customer first and foremost.  If your needs are such that you simply need a checking account or if you are someone that needs a wide amount of services, MutualBank has you covered!

    1.  Listening to Queen’s music can raise your mood and a good mood offers lots of benefits!  MutualBank’s checking accounts offer UChoose Loyalty Rewards!  How cool is it to get paid for using your account for things you buy anyway?  With UChoose Loyalty Rewards, MutualBank also gives you the benefit of points for having accounts with the bank!

    Despite your choice in music, all of this applies to you!  MutualBank offers a wide range of products, services and benefits to fit anyone’s tastes! 
    Rock on MutualBank!

     

    Written by Debra Jones-Price, Financial Center Manager, Bethel Financial Center, Muncie

  • Safety and Social Media

    Wednesday, February 27, 2013

    Social Media sites such as Facebook, Twitter, LinkedIn, Google+, and others have exploded in growth over the last few years.  Most of us have several social media accounts and use them frequently to communicate with others.  As with any online activity, social media does have risks so we do have to follow best practices when using social media sites.

    By following these guidelines you can greatly reduce risk in social media:

    • Manage your accounts – make sure that you change your passwords often and don’t use the same password for all social media sites.
    • Secure your accounts – social media sites update security systems frequently so make sure that you periodically review your account security settings and limit the amount of information you share publicly with non-friends.
    • Online scams - Facebook scams such as free gift cards, phony charities, and “watch this amazing video” are all used to trick people into divulging private information to steal identities.  Sites like Facecrooks can help alert you to current scams that are circulating via Facebook.
    • Keep anti-virus/anti-malware applications up to date on your computers and phones.
    • Making friends – Make sure you use caution when accepting new friend requests on social media sites.  We’re seeing an increase of fraudulent social media profiles of people posing to be from companies where they actually don’t work.
    • Verify friend requests from businesses – If you haven’t conducted business with a person requesting friendship then don’t accept the request.  If you are unsure then call the business to verify the person is with that company.
    • If you do call, use the phone number you have on record from a business card or phonebook.  Do not use any information contained within the requesting persons profile as it may be false.
    • MutualBank will not ask for personal, financial, or username and password information over social media channels.
    • If you suspect any of your social media profiles have been compromised, change your password immediately and call the customer support number listed on the social media site to report it.

    Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email customersupport@bankwithmutual.com.

     

    This blog is brought to you by John Mickle of Risk Management and Compliance.

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