When we visit the theater and enjoy a movie it is easy to overlook the number of hours, hard work, and individuals involved behind the scenes making the magic on screen look so easy. We see the end product, enjoy the experience, and leave feeling like we just watched life unfold on the big screen, but yet we don’t see the editing, the filming, or camera operators (to name a few). Much of the work involved behind the scenes of a movie success is the same within a company. There are hundreds of employees and hours of hard work required to be a sustainable and successful organization.
MutualBank has a lot of stars that play an important role in creating a positive experience for customers. Each employee plays a pivotal role in the operations of the Bank. Many of these individuals are often behind the scenes doing their jobs to make service seamless to customers. It’s very similar to a movie except for the scrolling credits at the end. There are no scrolling credits at the end of the day to give acknowledgements to the employees for a job well done. I can assure you, however, they are there working very hard to make MutualBank the best Bank it can be.
In lieu of these credits MutualBank has a formal employee recognition program. This program is made up primarily of the “Kudos” recognition which is sent by peers, managers, executives, including the President and CEO and it can be received by the same group of individuals. “Kudos” recognizes someone for doing a good job, simply doing his or her job really well, or assisting a co-worker in a time of need.
The “Kudos” each quarter are then compiled and reviewed by a committee. Recipients are selected from these quarterly “Kudos” based off their teamwork, cooperation, and caring attitude to receive a prestigious “Kudos of the Quarter” award. This award includes a special trophy and cash. The “Kudos of the Quarter” has been awarded 146 times in its history.
During the first quarter of 2013 three employees received recognition. Two individuals received the “Kudos of the Quarter” and one individual received the “Go Ahead of the Quarter”, a recognition program similar to its “Kudos” equivalent but recognizes sales and service to customers. Phrases like “you dropped everything to help me”, “you saved me”, and “thank you so much” permeated throughout. These three individuals do not have face-to-face customer contact, at least very minimal if any, and yet they are recognized for their outstanding efforts to make MutualBank a well-ran organization, behind the scene.
So why am I telling you this? I’ve been lucky enough to receive the “Kudos of the Quarter” and I know how special it feels when you are presented with the award. Everyone at the Bank works extremely hard. To earn the recognition is an extraordinary achievement. One of our most recent recipients wrote a thank you note and said, “With all the Kudos the Bank has, I’m sure this is a hard decision every quarter. I appreciate this award and my wish is that every co-worker can experience the honor.”
Another reason I share about our own ‘scrolling credits’ is because it’s something special MutualBank does that has made it a great place to work its near 125 years in existence. Our values as a company are identified by our brand to help people live better lives. How we do that both internally with our teams, and externally with our customers is what keeps that brand alive and sets us apart from others. Recognition of those actions serves both as a thank you and inspiration to others. It also helps to give meaning to our contributions to the Bank and the community.
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This blog is provided by Chase Batt, Assistant Vice President of Human Resources and Training Manager.