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When we visit the theater and enjoy a movie it is easy to overlook the number of hours, hard work, and individuals involved behind the scenes making the magic on screen look so easy. We see the end product, enjoy the experience, and leave feeling like we just watched life unfold on the big screen, but yet we don’t see the editing, the filming, or camera operators (to name a few). Much of the work involved behind the scenes of a movie success is the same within a company. There are hundreds of employees and hours of hard work required to be a sustainable and successful organization.
MutualBank has a lot of stars that play an important role in creating a positive experience for customers. Each employee plays a pivotal role in the operations of the Bank. Many of these individuals are often behind the scenes doing their jobs to make service seamless to customers. It’s very similar to a movie except for the scrolling credits at the end. There are no scrolling credits at the end of the day to give acknowledgements to the employees for a job well done. I can assure you, however, they are there working very hard to make MutualBank the best Bank it can be.
In lieu of these credits MutualBank has a formal employee recognition program. This program is made up primarily of the “Kudos” recognition which is sent by peers, managers, executives, including the President and CEO and it can be received by the same group of individuals. “Kudos” recognizes someone for doing a good job, simply doing his or her job really well, or assisting a co-worker in a time of need.
The “Kudos” each quarter are then compiled and reviewed by a committee. Recipients are selected from these quarterly “Kudos” based off their teamwork, cooperation, and caring attitude to receive a prestigious “Kudos of the Quarter” award. This award includes a special trophy and cash. The “Kudos of the Quarter” has been awarded 146 times in its history.
During the first quarter of 2013 three employees received recognition. Two individuals received the “Kudos of the Quarter” and one individual received the “Go Ahead of the Quarter”, a recognition program similar to its “Kudos” equivalent but recognizes sales and service to customers. Phrases like “you dropped everything to help me”, “you saved me”, and “thank you so much” permeated throughout. These three individuals do not have face-to-face customer contact, at least very minimal if any, and yet they are recognized for their outstanding efforts to make MutualBank a well-ran organization, behind the scene.
So why am I telling you this? I’ve been lucky enough to receive the “Kudos of the Quarter” and I know how special it feels when you are presented with the award. Everyone at the Bank works extremely hard. To earn the recognition is an extraordinary achievement. One of our most recent recipients wrote a thank you note and said, “With all the Kudos the Bank has, I’m sure this is a hard decision every quarter. I appreciate this award and my wish is that every co-worker can experience the honor.”
Another reason I share about our own ‘scrolling credits’ is because it’s something special MutualBank does that has made it a great place to work its near 125 years in existence. Our values as a company are identified by our brand to help people live better lives. How we do that both internally with our teams, and externally with our customers is what keeps that brand alive and sets us apart from others. Recognition of those actions serves both as a thank you and inspiration to others. It also helps to give meaning to our contributions to the Bank and the community.
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This blog is provided by Chase Batt, Assistant Vice President of Human Resources and Training Manager.
At the end of 2011 the Bank had quite a year. Taking a look back we celebrated 122 years in business – dating back to helping people live better lives since 1889. Since that time a lot has changed – even in 2011 we saw several changes. Outside of celebrating our 122 years, here are a few highlights of 2011. We unveiled our mobile banking application – MutualMobile. We upgraded to an improved electronic statement delivery, and offered a new checking account offering that provides customers with choices to build an account best suited for his, her, or their family’s lifestyle.
The hidden pieces that make all of this happen? The employees. Many employees have dedicated their entire career to MutualBank. In December of 2011, we held our annual years of service breakfast recognizing employees who have worked 5 through 40 years at the Bank.
I started at the bank in 1999 as a part-time teller finishing my degree at Ball State in Telecommunications. I moved to accounting after being a teller for a year. Then, I moved to the loan operations department where I processed loan paper work. Next, I began closing loans. Who knows, I may have even helped you sign the paperwork for your first home!
After closing loans I began using my education and skills learned from previous positions in the Marketing department, communicating in a variety of ways with customers like you. After a couple of years in Marketing I became Manager of the Call Center. I had never been a manager before, but MutualBank believed in me and gave me a chance – a chance many organizations would not have given. This is a testament to MutualBank’s ability to help people grow. As a company that fosters employee development, my part-time teller position took me to where I am today in the organization. As head of training and development I am fortunate to have the opportunity to welcome all new employees.
I tell new employees in orientation, “MutualBank is a great place to work. While I believe that to be true, you’ll have to find out for yourself.” As orientation continues, new employees begin to see exactly what the company really is about. Visiting with a variety of employees, including our President who treats new employees to lunch, employees begin to see a company who cares about its employees.
You, your family, and your friends have the same opportunity. MutualBank is always looking for customer service driven individuals who want to be a part of a great team. I would encourage you to take a look at our open positions and see if there is a career that awaits you. As a college student looking to make it big in the film industry I ended up finding my calling - who knew it would be working at a bank. It is without question, had I not worked at MutualBank, my career would not be what it is today. Similar career opportunities are available for others! If you’re looking for a great place to work, then take a minute to see if you might find a job opportunity with MutualBank. Who knows, maybe you'll be our next 40 year employee!