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  • Be On Guard!

    Friday, September 6, 2013

    Scammers are everywhere. It's easy to be tricked into sharing personal information with someone who shouldn't receive it. We have learned that customers of some banks and credit unions in Indiana are the target of scammers. Currently, MutualBank customers are not targeted, but it's important to be on guard. 

    What you need to know is that we will never call or email you asking for you to identify personal information. This includes information about your accounts, your personal identifying information, your debit or credit card information. If someone is calling or emailing you asking you to take action or provide information, please hang up immediately. 

    These kinds of scams are often called "Social Engineering". Check out our blog from 2012 called "Social Engineering...Don't Be Fooled and Keep Your Information Safe". This will help you protect your information and bank accounts if scammers target you.

    If you have accidentally provided information about your debit or credit cards or your bank accounts to someone, please contact us immediately.
    Call us at (800) 382-8031 or stop by a Financial Center near you.

    Learn more about what to do if you believe you're victim to debit card fraud. 

  • I'm a Baby Boomer & Change is Hard.

    Monday, June 11, 2012

    I asked several friends, both FaceBook and non-FaceBookers, if they use electronic banking, bill pay, &/or electronic bank statements.  Many of the FaceBookers do – not surprising.  Some of my other friends don’t, and a few suggested they worry about having identity stolen or a lack of ‘trust’ for the internet. 

    Is the security of hard copy checks, in-store credit or debit purchases, and mail better?  I wonder if my friends use their debit/credit cards in stores, where others have access to them.   The only times I have had anything manipulated or stolen, was in a restaurant where a shady waitress evidently swiped my credit card twice, and had a nice meal.  The credit card company took that charge off when I called them – they were accommodating.   The second time, someone may have looked over my shoulder while I was shopping in Chicago.  The bank evidently electronically noticed that my card number was trying to be used in a fraudulent manner, called me (I had just walked in the door from the Chicago trip), and together we blocked the charge, and the bank closed down that credit card, and reissued me a new number.  That was a really proactive, positive example of my community bank in action. 

    So my ‘bad’ experiences toward fraud or identity theft have been out there in retail establishments, rather than via the internet.  Do I use my credit card electronically for internet purchases?  Just ask my poor husband.  You bet I do - for everything from airline tickets to concert tickets, shoes, purses and crafting supplies.  We use one credit card for online purchases, and I reconcile that bill every month, just before I pay it through my bank’s electronic bill pay feature. 

    One of my best friends from college, Nancy, says she likes her bank statements mailed ‘just in case.’  Just in case of what?  What if your mail is stolen from your mailbox?  What if your mailman is Newman (from the Seinfeld show) and chucks his bag full of mail out a window, along with your bank statement?  Some identity theft comes from ‘dumpster diving’ criminals who access  paper records from the trash as well as stealing mail from mailboxes, looking over shoulders at the ATM or in a retail establishment.

    Nancy told me that she has those “annoying to-be-filed piles” of paper in her home.  She also wrote that one of her children’s schools is ‘paperless’ and she loves it – “I can always find what I need on my Blackberry.”  Her other children’s school is not paperless, and she “constantly has papers coming home and I’m going through their binder to find what I need.”  Nancy’s last sentence sums it up, “Hmmmm.”

    The dilemma Baby Boomers are experiencing is being born on the tail end of a paper-filled society and the infancy of the internet.  Change.  It’s hard.

  • What's Your Dream?

    Monday, March 26, 2012

    Got a dream? We’re here to listen!

    David Muir came to MutualBank with a dream of a better life. He started 2008 as an unemployed “victim” of the Great Recession but ended the year with a plan for a business of his own. Muir and his wife, Michelle, decided to open a winery. The Mutual team was there to help.

    Muir was referred to MutualBank by Alan Steele of the Small Business Development Corporation. Steele served as a mentor while Muir carefully assembled the components of his start-up plan. At the same time, Steele had been meeting with Client Relationship Manager, Vince Turner, to explore potential financing for innovative start-up businesses. The Muirs seemed to be a match.

    Not long after, Vince introduced the Muirs to Kathy Sears of the Business Banking department. Kathy recognized the Muirs as strong candidates for an SBA loan. Soon the process was under way. It was not long before the Muirs were breaking ground.

    As opening day approached, the partnership between the Muirs and Mutual continued to grow. Business checking accounts, merchant services, business debit cards - Mutual was there every step of the way.

    Earlier this year, when the Dunlap financial center, in Goshen, Indiana, hosted a customer appreciation event, Fruit Hills Winery was there to serve! The Muir’s shelves are now stocked with original labels and customers are arriving from three states away to sample their wares.

    Two years ago, Mutual told the Muirs to go ahead.
    Today, they are living a better life.

    Come share your dream with us. We want to hear it.

     

    Visit Fruit Hills Winery’s website to learn more! Or check out Fruit Hills Winery on Facebook!

  • Credit and Debit Card Fraud Prevention: It's More Than Knowing Where Your Card Is.

    Wednesday, March 14, 2012

    Years ago people had A credit card... one, uno.  Rarely did people carry around two, four, six, ten, twenty plus cards in their wallet or purse.  Today, people do carry that many cards and don’t even realize it.  Take a look at all those card slots in your wallet. They’re full aren’t they?  Debit cards, credit cards, discount cards, membership cards, rewards cards, gift cards, and access cards.  I’m sure there are others, but that’s just a quick look through my Card Cubby.  Yes, I said ‘Card Cubby’. 

    I have an official organizer for all of my cards and oh yes, they are alphabetized.  It’s a great invention and I receive complements all the time on what a great idea it is.  It’s an easy way to track all of my cards and a quick way to find out if I have a gift card to a store or find my discount card in line at the supermarket.  (Everyone behind me in line probably doesn't want to wait for me to dig through my Mary Poppins purse to find that little 1x2 inch card so I can save a few dollars.) 

    Reviewing the transaction activity on your cards is just as important as knowing where your cards are.  Did you know that fraudsters can steal your card number and use it without actually having the card?  Logging into your online banking and credit card websites regularly, or at a minimum, reviewing your monthly statements can save you hundreds, if not thousands, of dollars in fraudulent charges. 

    If you carry a zero balance on your credit cards, it’s still important to see if there has been any activity.  If you don’t have a balance that means there is more spending money available for the fraudsters.  (If you don’t recognize a merchant name, do a search online because it might be a parent company.)  It is important to contact the merchants where the fraudulent transactions are coming from and explain that they are fraudulent transactions.  Also, It is extremely important to contact your bank or credit card company to close your card.  Without closing your card and getting a replacement with a new number, fraudulent charges can continue to hit your account.

    I login to my online banking and credit card websites weekly.  Last month I had $4,000 in fraudulent charges in Texas on a credit card I rarely use and was in my possession.  WOW!  I contacted the merchants and called my credit card company right away.  Because I didn’t wait to notify them, I’m not liable for the charges.  If I would have waited days, weeks, or months, I could have been liable for some or all of the $4,000.  When you notice fraud, don’t wait to take action.  The longer you wait, the more time fraudsters have to take your money. (And the greater chance you’ll have to pay for it.)

    Having and using these cards make our lives on-the-go easier and more convenient.  We don’t have to worry about carrying cash; just swipe, earn rewards points, and go.  I couldn’t live without my debit card and don’t intend to stop using it any time in the future, especially with all the rewards points I earn.  And yes, I cash those points in for more gift cards to keep in my Card Cubby. 

     

    We're serious about doing all we can to protect you from debit card fraud. MutualBank customers can call 800-382-8031 to report any instances of fraud or suspicious calls.

  • I Love Free Stuff - Using Your Debit Card Rewards to Your Advantage

    Wednesday, February 8, 2012

    My husband and I just returned from an awesome vacation.  It was sunny and warm and a great break this time of year.  Do you know what was even better? The free stuff!  We are points people.  We saved up enough points so that we both had free airfare and five nights hotel stay in a super nice resort.  How awesome is that?

    We have friends who use their points for upgrades when they travel.  Another friend used their points to go parasailing while on vacation.  I have a very practical friend who uses her points for gift cards to buy the everyday stuff her family needs. The greatest thing about points is that we can use them for whatever we want.  That is what we love about UChoose Loyalty RewardsUChoose Loyalty Rewards is more than a debit card rewards program.  It rewards us for our loyalty to MutualBank, for our deposit, loan and investment balances.  It also gives us points when we open up new services AND we earn points when we use our debit card.  Woo Hoo!  That is so awesome!

    UChoose Loyalty Rewards just became even more awesome and I wanted to tell you some of the new things that make the program even better:

    1. UChoose Rewards now has featured merchants who will give you special offers and bonus points for shopping with them.  Check out the special offers when you log in at UChooseRewards.com
    2. Now you don’t have to worry if you don’t have quite enough points for the item you’ve been saving for.  You can go ahead and get it now, and buy the rest of the points needed with your debit card.
    3. If you are impatient like me, you don’t even have to wait for your gift card to arrive in the mail, you can get it electronically in minutes delivered to your email.
    4. Oh, and speaking of impatient, if you don’t want to wait for your item to arrive by mail, some of the products have in store pick up, once you’ve paid for it with your points.

    UChoose Loyalty Rewards just keeps getting better and better.  So I have to ask the question, are you signed up for UChoose Loyalty Rewards?  If not, let me remind you it’s free. If you’re already signed up, awesome.  Tell me what you love about UChoose Loyalty Rewards or how you use your points at marketing@bankwithmutual.com .   I love to hear your stories. 

    If you’re not signed up, do it now, don’t wait!  Once you register your debit card at UChooseRewards.com you’ll start earning points right away.  Maybe you’re thinking that you don’t need it because you use your credit card to accumulate points, that’s great!  A lot of people do the same thing.  But don’t you want to earn points on the items that you do purchase with your debit card? I know I do.  Besides, if you don’t sign up, you miss out on the rewards you can get for your account balances and the bonus points for new services and shopping at select retailers.  Don’t throw away the points you could be receiving.  Start earning today!

    Learn more about UChoose Loyalty Rewards.

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