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  • Keep Your Information Current

    Wednesday, April 24, 2013

    One of the most important things that bank customers can do to help prevent fraud is to keep their contact information current with their financial institutions and credit card providers.  Old email addresses and phone numbers can be used by fraudsters to pose as you in order to defraud you and your bank.  It’s very easy to change email addresses and mobile phone numbers which are used as a primary communication means by most people these days.  Your bank and credit card companies rely on this information to verify transactions to ensure that they are legitimate.  Don’t let outdated contact information enable you to be a fraud victim.

    Here are some tips on keeping your information current with your bank:

    • New address – Make sure you notify your bank as soon as you move in order to keep receiving mailed information such as bank statements.  Also make sure that that you request the US Postal Service to forward your mail from your
      old address.
    • Phone numbers – As mobile and smart phones replace traditional land line based house phones, it’s very important to make sure that your bank is informed if you change and or eliminate a phone number.  If you decide to change mobile phone providers make sure that you are aware you can take your number with you to your new provider.  This can help eliminate the hassle if you wish to retain your phone number.
    • Email Addresses – Email addresses are the easiest contact point to change.  However, this also makes it easier to use a discarded email address for fraud.  Make sure that you keep your email address updated with your bank to avoid missing communication especially if you utilize eStatements. 
    • At MutualBank you can update any of your contact information using Online Banking or calling Customer Support at 800-382-8031.
    • In order to protect you, we will verify all address, email address and phone number changes.
    • If you receive a confirmation of any contact information changes that you did not make, please call Customer Support immediately at 800-382-8031.

    Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email customersupport@bankwithmutual.com.

     

    This blog is brought to you by John Mickle of Risk Management and Compliance
    with MutualBank.

  • Safety and Social Media

    Wednesday, February 27, 2013

    Social Media sites such as Facebook, Twitter, LinkedIn, Google+, and others have exploded in growth over the last few years.  Most of us have several social media accounts and use them frequently to communicate with others.  As with any online activity, social media does have risks so we do have to follow best practices when using social media sites.

    By following these guidelines you can greatly reduce risk in social media:

    • Manage your accounts – make sure that you change your passwords often and don’t use the same password for all social media sites.
    • Secure your accounts – social media sites update security systems frequently so make sure that you periodically review your account security settings and limit the amount of information you share publicly with non-friends.
    • Online scams - Facebook scams such as free gift cards, phony charities, and “watch this amazing video” are all used to trick people into divulging private information to steal identities.  Sites like Facecrooks can help alert you to current scams that are circulating via Facebook.
    • Keep anti-virus/anti-malware applications up to date on your computers and phones.
    • Making friends – Make sure you use caution when accepting new friend requests on social media sites.  We’re seeing an increase of fraudulent social media profiles of people posing to be from companies where they actually don’t work.
    • Verify friend requests from businesses – If you haven’t conducted business with a person requesting friendship then don’t accept the request.  If you are unsure then call the business to verify the person is with that company.
    • If you do call, use the phone number you have on record from a business card or phonebook.  Do not use any information contained within the requesting persons profile as it may be false.
    • MutualBank will not ask for personal, financial, or username and password information over social media channels.
    • If you suspect any of your social media profiles have been compromised, change your password immediately and call the customer support number listed on the social media site to report it.

    Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email customersupport@bankwithmutual.com.

     

    This blog is brought to you by John Mickle of Risk Management and Compliance.

  • Practice Safe Holiday Shopping

    Tuesday, December 4, 2012

    The holiday shopping season is in full swing!  Are you ready?  Do you still have lots of shopping to do?  Have you already shopped on Black Friday, Small Business Saturday, Cyber Monday, or all three?  Chances are that many of us still have plenty of shopping left to do before Christmas and that will be inter-mingled with work and family gatherings as well as travel both short and long trips.

    In the middle of all of this activity, it’s very important to keep track of your holiday spending habits especially when shopping online and travelling over the holidays.  Doing so will help protect your money and reduce the risk of fraudulent transactions occurring.

    Following these guidelines can make your holiday shopping and travel more financially secure:

    • Use a low limit credit card for online shopping.  Your liability is $50 on fraudulent charges using your credit card.
    • Know who you’re shopping with.  Be leery of unknown or obscure shopping websites.  Stick with well-known shopping sites from reputable retailers.
    • If it’s too good to be true…it probably is.  Don’t fall for incredibly cheap or free deals commonly seen on Facebook.
    • Look for the padlock and https on your Internet browser window.  Secure online shopping sites should use the SSL (Secure Sockets Layer) technology for securing online transactions.  You should see a padlock icon at the bottom or top of the browser status bars that you are using and https in the address bar.
    • Make sure that computers and smart phones used for online shopping are patched with the most up to date software.
    • Try not to conduct online shopping on public WiFi networks.
    • Use anti-virus / anti-malware software on your PC and smart phones and make sure they are updated.  This can help prevent a virus infection if you happen to end up on a bogus shopping site.
    • Make sure you use online banking to check your shopping activity and don’t wait for a mailed statement to arrive to verify online shopping activity. By the way, have you signed up for MutualBank’s online banking?  Learn how to get started.
    • Use your statements, MutualMobile or MutualBank’s Personal Online Banking to review transactions…are you signed up for eStatements yet?  Get your statements quicker via email!
    • View your cleared checks to make sure they were not altered in any way to change the payees or dollar amounts.
    • If you swipe your card, check the card reader especially on gas pumps, ATMs, and other self-service payment terminals for card skimming devices…see ABC News “Credit Card Skimming Tips To Protect Yourself” for more information.  It is simple…just lightly tug on the card reader to ensure that it’s secure before swiping your card.  A card skimming device will easily pull off as it’s usually taped or lightly glued on top of the existing card reader.  If the reader pulls off do not use the machine and report it immediately to authorities. 
    • Travelling over the holidays and planning on using your MutualBank debit card?  Make sure you Call Before You Travel to ensure uninterrupted debit card use!

    Remember that you are the best defense against online shopping fraud!  If you suspect that you have been scammed please call MutualBank Customer Support at 800-382-8031. Also please report any online fraud to the Internet Crime Complaint Center.

    Have a safe and happy holiday season from MutualBank, helping you live a better life!

     

    This post is written by John Mickle, Risk Management and Compliance at MutualBank

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