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  • Why Is Change So Hard?

    Wednesday, March 20, 2013

    I was “hanging out” with some lady friends a few weeks back.  And the discussion came up about banking and using online banking.   Of course, I had to weigh in on this discussion.

    One lady expressed that she was upset that Social Security was about to require electronic deposits for Social Security funds.  She was upset by this change, and further, she noted would never trust using the internet for banking.

    Change is hard!  I expect that when Henry Ford introduced a motorized vehicle, that many expected that invention would never take hold.  Look at us now!  At the time, I expect it took a little while for that horseless carriage idea to catch on.

    In the early 1940s, women worked primarily in the home and were the primary child bearers and caretakers.  With the advent of WWII, a much greater need came about for women to leave the homes and go to work in all sorts of industries supporting families and the war effort for the United States.  And I would venture a guess that the multitude of ways women make a difference in & outside the home since that time have multiplied exponentially – think Melissa Mayer, CEO of Yahoo!  Yet, it was likely difficult for some of those women of the 1940s to leave the home and learn a trade, go in to an office to work, and contribute in a different way.

    I grew up in a simpler time as well.  In the 60s, there were no cell phones, no computers, and no computer games.  I remember a time when we didn’t even have a television in our home – we couldn’t afford one.  We had to actually talk to one another, go outside to play in the neighborhood, use our fingers to dial a telephone, and once we got a TV, we had to get out of our chair to change a television channel.   My daughter today has no concept of this.  Change is hard.

    I was an Office Manager in the 90s when the fax machine was ‘born.’  Now I think of the fax as antiquated technology.  Likely, many of us balked at moving from receiving our wages in cash, to receiving a hand-written paycheck.  Then we moved to a typewritten paycheck, still hand-delivered.  Today, it is all automated – the money gets into our accounts faster than ever before with the same or better accuracy, because of technology. Change is hard.

    I expect folks in my age range (notice I’ve gone from a certain age, to a “range”) – in our 50s and more mature– are somewhat divided on technology.  Some are very ”techknowlegeable,” and some are not.   Making that change is, no doubt, difficult.   As few as five years ago I absolutely refused to try or use LinkedIn or Facebook.   I’m now regularly using both, learning Twitter, and using Klout, and even blogging in and outside my bank. 

    I continue to advocate, even gently encourage, my fellow 50-somethings to consider using the internet – and in particular, online banking & bill pay.  It is not going away.   In terms of safety and the risk management of using such things as online banking and bill pay, everyone must be diligent.  I am confident the same was said of using dollar bills instead of gold pieces, checks instead of dollar bills, mail instead of hand delivered payments.  Give careful consideration to learning to use the internet for your banking needs.  I use a colleague’s example.  His son is in his 30’s and has lived all across the country, including New York City.  He has been with the same bank since college, and he has never set foot inside a brick & mortar building.  (By the way, did you know you can open a checking account online and apply for a mortgage online!?) Change is hard – yet, it is all around us.   

    You have heard me share some of the positives of moving to online banking & bill pay – the most precious to me, is the time I have back in my life.  I also just got a discount on my personal car insurance by moving to electronic statements – one less piece of mail to track.  Sometimes it doesn’t take much to make me excited.  And yet, change is, indeed hard. 

  • Computer Security - The Basics

    Tuesday, January 22, 2013

    Many of us are constantly connected to the online world these days.  This means that the potential is there for our computers and personal information to be compromised which greatly increases the risk of ID theft and financial fraud to occur.  However, by taking some basic precautions you can significantly reduce the risk of your computer environment being compromised.

    Following these guidelines can make your computer environment at home and small office more secure:

    • Use anti-virus / anti-malware software on your PC and smart phones and make sure they are kept updated.
    • Turn on your Windows Firewall.
    • Use Microsoft Update to keep your Windows and MS Office applications updated with the most recent security patches.
    • Make sure that you keep programs such as Java, Adobe (Reader, Acrobat, Flash, etc.), Internet browsers, and other online programs updated with the most current security patches.
    • Use WPA2 and not WPS on your home or small business Wi-Fi router.
    • Secure your shared key on your Wi-Fi router with a password or pass phrase that is at least 16 characters.  Use upper and lower case, special characters, and numbers in the pass phrase.
    • Don’t use public Wi-Fi to access your bank accounts, make online purchases, or exchange personally identifiable information with other parties.
    • Look for the padlock and https on your Internet browser window.  Secure online shopping sites should use the SSL (Secure Sockets Layer) technology for securing online transactions.  You should see a padlock icon at the bottom or top of the browser status bars that you are using and https in the address bar.

    If you suspect that your personal financial information has been compromised, call MutualBank Customer Support at 800-382-8031.

    Also please report any online fraud to the Internet Crime Complaint Center.

     

    This post is written by John Mickle, Risk Management and Compliance at MutualBank.

  • Practice Safe Holiday Shopping

    Tuesday, December 4, 2012

    The holiday shopping season is in full swing!  Are you ready?  Do you still have lots of shopping to do?  Have you already shopped on Black Friday, Small Business Saturday, Cyber Monday, or all three?  Chances are that many of us still have plenty of shopping left to do before Christmas and that will be inter-mingled with work and family gatherings as well as travel both short and long trips.

    In the middle of all of this activity, it’s very important to keep track of your holiday spending habits especially when shopping online and travelling over the holidays.  Doing so will help protect your money and reduce the risk of fraudulent transactions occurring.

    Following these guidelines can make your holiday shopping and travel more financially secure:

    • Use a low limit credit card for online shopping.  Your liability is $50 on fraudulent charges using your credit card.
    • Know who you’re shopping with.  Be leery of unknown or obscure shopping websites.  Stick with well-known shopping sites from reputable retailers.
    • If it’s too good to be true…it probably is.  Don’t fall for incredibly cheap or free deals commonly seen on Facebook.
    • Look for the padlock and https on your Internet browser window.  Secure online shopping sites should use the SSL (Secure Sockets Layer) technology for securing online transactions.  You should see a padlock icon at the bottom or top of the browser status bars that you are using and https in the address bar.
    • Make sure that computers and smart phones used for online shopping are patched with the most up to date software.
    • Try not to conduct online shopping on public WiFi networks.
    • Use anti-virus / anti-malware software on your PC and smart phones and make sure they are updated.  This can help prevent a virus infection if you happen to end up on a bogus shopping site.
    • Make sure you use online banking to check your shopping activity and don’t wait for a mailed statement to arrive to verify online shopping activity. By the way, have you signed up for MutualBank’s online banking?  Learn how to get started.
    • Use your statements, MutualMobile or MutualBank’s Personal Online Banking to review transactions…are you signed up for eStatements yet?  Get your statements quicker via email!
    • View your cleared checks to make sure they were not altered in any way to change the payees or dollar amounts.
    • If you swipe your card, check the card reader especially on gas pumps, ATMs, and other self-service payment terminals for card skimming devices…see ABC News “Credit Card Skimming Tips To Protect Yourself” for more information.  It is simple…just lightly tug on the card reader to ensure that it’s secure before swiping your card.  A card skimming device will easily pull off as it’s usually taped or lightly glued on top of the existing card reader.  If the reader pulls off do not use the machine and report it immediately to authorities. 
    • Travelling over the holidays and planning on using your MutualBank debit card?  Make sure you Call Before You Travel to ensure uninterrupted debit card use!

    Remember that you are the best defense against online shopping fraud!  If you suspect that you have been scammed please call MutualBank Customer Support at 800-382-8031. Also please report any online fraud to the Internet Crime Complaint Center.

    Have a safe and happy holiday season from MutualBank, helping you live a better life!

     

    This post is written by John Mickle, Risk Management and Compliance at MutualBank

  • Email Phishing - Protecting Your Home and Small Business Computers

    Monday, November 5, 2012

    Whether you own a small business or use your home computer for financial activities, you need to be aware of Email Phishing which can ultimately lead to identity theft and corruption of your small business and home computers. 

    What is Email Phishing?
    Phishing emails are crafted to appear as if they have been sent from a legitimate organization or known individual. These emails often attempt to entice users to click on a link that will take the user to a fraudulent website that appears legitimate. – United States Computer Emergency Readiness Team (US-CERT)

    Common forms of Email Phishing
    Phishing emails are becoming very personalized posing as your cable company, utilities, credit cards, mobile phone carrier, banks, and many more entities that you do business with on a regular basis.  The most common threat of Email Phishing right now is malware.  If you click on a link inside of an email that was intended for phishing; your computer can become infected with malware.  The malware will attempt to steal your personal information, usernames and passwords to systems such as online banking.

    Trigger events that can lead to Email Phishing
    Here are some trigger events that fraudsters may try to leverage with Phishing Emails.

    • Natural disasters (Hurricane Sandy, Southern Indiana tornados)
    • Political elections
    • Holidays
    • Economic conditions
    • Tax season

    Here are some steps to take in order to protect you against Phishing.

    • Make sure that email spam/junk filters are turned on and configured properly.  Consult with your email provider or IT specialist for assistance.
    • Do not click on links or open attachments in suspicious looking emails.  Delete them immediately and tag them as spam/junk within your email system.
    • Log into your known sites from your web browser to verify if an email is legitimate as the links in emails can be easily spoofed to go somewhere other than where it looks like it will go.
    • Be leery of unsolicited emails asking for personal information or presenting links to click on in order to update account information, track orders, overdue bills, cancelled ACH/Wire transactions, etc.
    • If something sounds too good to be true, then it probably is.
    • Do not email sensitive information in email unless it is encrypted.  Banks and other businesses should provide secure email systems to communicate regarding account information.
    • Do not store usernames/passwords, account information, SSN numbers, or other personal information in your email systems as if you do become infected with malware it will attempt to scan your email for this information.
    • Make sure that you have anti-malware/virus programs installed on small business and home computers and they are always updated and perform frequent scans.
    • Make sure that you keep other programs such as Java, Adobe programs, Internet browsers, and other online programs updated with the most current patches.

    More information about Email Phishing and Cybersecurity
    Here are some good web sites to obtain more information about email phishing.

    http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm
    http://www.us-cert.gov/nav/report_phishing.html
    http://www.dhs.gov/cybersecurity

    Information about anti-malware programs
    MutualBank does not endorse the products listed below and are provided as examples of free anti-virus/malware detection and removal tools.

    http://free.avg.com/us-en/homepage
    http://windows.microsoft.com/en-US/windows/products/security-essentials
    http://www.sophos.com/en-us/products/free-tools.aspx

    Remember, you can call us anytime. Let us know if you have questions or concerns for your bank accounts. Call 800-382-8031or email customersupport@bankwithmutual.com.

  • Using Social Media? Protect Yourself Against Fraud.

    Tuesday, October 9, 2012

    Social media is great! We love to post our pictures, chat with friends and connect with companies and people with which we may have lost touch. However, we need to make sure that what we put on social media doesn't affect our security.

    I'm sure you're asking me, "how could this happen?" Let me give you a hypothetical example.

    Mary Jones has accounts at her local bank. She loves her online banking and bill pay for its convenience. Mary is a busy mother who doesn't have time to write checks and send in payments. Her local bank, who is very security minded, makes Mary set up security questions on her account so they can verify if Mary is the one accessing her account. Mary is very busy so she just does the normal security questions, mother's maiden name, etc. She doesn't want to, nor has time to think about it too much. Mary also loves social media and puts pictures of her family and pets on social media. 

    One day Mary goes online to check her balance and realizes money is missing. What happened? Did she leave her debit card somewhere? No, it's still in her purse! What happened?

    What happened is that Mary chose easy passwords and security questions/answers. A cyber thief figured out Mary's password was her dog's name. And when Mary changed her passwords as her bank advised, the thief was able to get the new one because he knew the security questions. How did he get them, you ask? Her social media account! Remember, she posted pictures of her dog and of her mother, tagging her in the photos, which shows her mother's maiden name!

    So what do you do? Get rid of your computer? Live like a hermit? No, I'm not suggesting anything that drastic. Here are a few tips:

    • When choosing or creating security questions, make them something people don't know and won't know about you. (Consider providing a different answer to the security question than what the correct answer would be.)
    • Make your passwords difficult to crack. Use letters and characters. Check and change them often. 
    • Be careful what you post on social media. Talking about your family is certainly OK, but if something you are posting is an answer to your security question, think again before you post.

    Everyone loves social media. It truly is a great tool for connecting with others. But, with just a little work, you can make it safer and help protect against fraud. 

  • Who's on First? Account Titles and Why It's Important.

    Wednesday, September 19, 2012

    What names are on your checking account? This sounds like a pretty simple question, but you would be surprised how many people are unclear about it. If you are married, perhaps you do not have both you and your spouse on the same account. There are many reasons why this may be the case. Maybe you and your spouse have separate accounts. Perhaps when you opened the account, the other person wasn't present or maybe you have had major life changes. There can be many reasons why.

    Think back to when you opened your account one, five, 15 or more years ago. Is everything the same as it was back then? Have you revisited your account set up to ensure your account reflects the stage of life you're in now? Let's discuss why it might be important to do a quick review of your accounts. It's something that may take you a few minutes, but can be very worthwhile.

    1. Access to your money- This is the most obvious reason, but very important. Anyone named as an "owner" on an account has access to the money within it. They can write checks (on checking accounts), withdraw money, or even close the account. It is important to ensure whoever is named an "owner" on your account is someone you trust and is supposed to have access to your money.
    2. Estate Planning- If you were to pass, do you have beneficiaries named on your account? Having a beneficiary named can help with the distribution of your funds should something happen to you. Also, you may consider having an additional owner that may be able to help with bills if you are unable to do so.
    3. FDIC Insurance- FDIC Insurance coverage can vary depending on how your account is titled. Please consult your MutualBanker to see what would benefit you the most.
    4. Peace of mind- Sometimes it helps us relax if we know that in the event of something happening, expected or unexpected, our accounts are in order. It can provide peace of mind knowing there will not be a burden left on those responsible for handling your estate.

    Account titling can be something that we would be glad to help you with at your local MutualBank Financial Center. You should have an account review on at least a yearly basis to make sure your present life situation is reflected in your bank accounts. This is very important as banking becomes more dependent on electronic banking, such as mobile banking, online banking, etc. Also, as an estate planning tool, you need to be sure that your assets pass to who you want them to go to in the event of an unexpected tragedy. This is important whether you are 18 or 80!

    Let us at MutualBank help you live a better life!

  • Have You Changed Your Online Banking Password Lately?

    Friday, April 20, 2012

    Yes, it’s the familiar question many of us get in today’s world of technology…‘Have you changed your password lately?’  Recognizing that it can be challenging to change passwords often it is however something that is necessary to help prevent financial fraud.

    MutualBank is taking steps to help you protect your financial records accessible online.  In October of 2012 MutualBank Online Banking customers will be required to change their Online Banking passwords every 180 days.

    Please consider changing your password now in order to get used to this new process.  As you change your password we ask that you follow the guidelines listed below in crafting your new password.

    Online Banking Password Requirements

    • Passwords must be at least 8 characters long but less than 17.
    • Passwords must contain at least 1 number.
    • Passwords must contain at least 1 alpha character.
    • Consider using both upper and lower case alpha characters.
    • Consider using special characters such as ‘!, @, $, %, etc.’.
    • Do not use your name, date of birth, maiden name, mother’s maiden name, address, dictionary words, or other easily guessable words for passwords.
    • Instead of writing a complete password down to remember it please consider only writing down a password hint that will help you remember and even then don’t leave this paper laying out in plain view.

    If you need further assistance with changing your password please
    call us at 800-382-8031.

    Check out our Financial Education Center for more articles and calculators to help you live a better life!

  • Credit and Debit Card Fraud Prevention: It's More Than Knowing Where Your Card Is.

    Wednesday, March 14, 2012

    Years ago people had A credit card... one, uno.  Rarely did people carry around two, four, six, ten, twenty plus cards in their wallet or purse.  Today, people do carry that many cards and don’t even realize it.  Take a look at all those card slots in your wallet. They’re full aren’t they?  Debit cards, credit cards, discount cards, membership cards, rewards cards, gift cards, and access cards.  I’m sure there are others, but that’s just a quick look through my Card Cubby.  Yes, I said ‘Card Cubby’. 

    I have an official organizer for all of my cards and oh yes, they are alphabetized.  It’s a great invention and I receive complements all the time on what a great idea it is.  It’s an easy way to track all of my cards and a quick way to find out if I have a gift card to a store or find my discount card in line at the supermarket.  (Everyone behind me in line probably doesn't want to wait for me to dig through my Mary Poppins purse to find that little 1x2 inch card so I can save a few dollars.) 

    Reviewing the transaction activity on your cards is just as important as knowing where your cards are.  Did you know that fraudsters can steal your card number and use it without actually having the card?  Logging into your online banking and credit card websites regularly, or at a minimum, reviewing your monthly statements can save you hundreds, if not thousands, of dollars in fraudulent charges. 

    If you carry a zero balance on your credit cards, it’s still important to see if there has been any activity.  If you don’t have a balance that means there is more spending money available for the fraudsters.  (If you don’t recognize a merchant name, do a search online because it might be a parent company.)  It is important to contact the merchants where the fraudulent transactions are coming from and explain that they are fraudulent transactions.  Also, It is extremely important to contact your bank or credit card company to close your card.  Without closing your card and getting a replacement with a new number, fraudulent charges can continue to hit your account.

    I login to my online banking and credit card websites weekly.  Last month I had $4,000 in fraudulent charges in Texas on a credit card I rarely use and was in my possession.  WOW!  I contacted the merchants and called my credit card company right away.  Because I didn’t wait to notify them, I’m not liable for the charges.  If I would have waited days, weeks, or months, I could have been liable for some or all of the $4,000.  When you notice fraud, don’t wait to take action.  The longer you wait, the more time fraudsters have to take your money. (And the greater chance you’ll have to pay for it.)

    Having and using these cards make our lives on-the-go easier and more convenient.  We don’t have to worry about carrying cash; just swipe, earn rewards points, and go.  I couldn’t live without my debit card and don’t intend to stop using it any time in the future, especially with all the rewards points I earn.  And yes, I cash those points in for more gift cards to keep in my Card Cubby. 

     

    We're serious about doing all we can to protect you from debit card fraud. MutualBank customers can call 800-382-8031 to report any instances of fraud or suspicious calls.

  • Online Shopping - Safeguarding Your Account.

    Thursday, March 1, 2012

    When you shop online do you know where you’re shopping?  According to the National Consumers League, online shopping is #3 for overall scams and #1 for Internet scams.  That would imply that online shopping is a very risky activity.  However, there are ways you can still shop online in a safe manner.

    Following these guidelines can make your online shopping more secure:

    • Use a low limit credit card for online shopping.  Your liability is $50 on fraudulent charges using your credit card.
    • Know with whom you’re shopping.  Be leery of unknown or obscure shopping websites.
    • Stick with well-known shopping sites from reputable retailers.
    • If it’s too good to be true…it probably is.
    • Look for the padlock.  Secure online shopping sites should use the SSL (Secure Sockets Layer) technology for securing online transactions.  You should see a padlock icon at the bottom or top of the browser status bars that you are using.
    • Use anti-virus / anti-malware software on your PC.  This can prevent a virus infection if you happen to end up on a bogus shopping site.
    • Make sure you use online banking to check your shopping activity and don’t wait for your statement to verify online shopping activity.
      (Side note: Have you signed up for MutualBank’s online bankingSign Up today!)

    Remember that you are the best defense against online shopping fraud!  If you suspect that you have been scammed please call the MutualBank customer support at 800-382-8031.

    Also please report any online fraud to Internet Crime Complaint Center


  • Simplify...Using my Bank to Make my Life Easier

    Wednesday, February 15, 2012

    My age is on my mind.  I’m 50, my favorite (& only) hubby just turned 50.  I need to simplify my life.  I need ‘easy,’ so I can spend more time doing the things I need and I want to do, like:

    • Hanging out with my family (need & want)
    • Getting myself back in shape (need)
    • Enjoying time with friends (need & want)
    • Stressing less (need & want)
    • Preparing for retirement (want sooner, rather than later, if possible).

    When it comes to my finances, the benefits of having multiple relationships with my bank are many – everything is in one place; I don’t have to work to remember which loan is where; which financial institution my checking, savings, CDs are – and ditto for my family.  After all, my 50-year old brain is getting full, and I do have ‘senior moments’ on occasion.

    I admit I have had multiple relationships with other financial institutions.  Why?  Mostly, my laziness in moving accounts when I built my current banking relationship and just letting them “be” when I knew it was just making my life more complicated.  I got numerous paper bank statements – mine, my husband’s, my daughter’s.  Translation – more paper for me to file, keep track of, give to my accountant, shred, or heaven forbid, lose….

    Having one bank is oh, so much easier.  I’m a convert to electronic banking and all that entails – bill pay, e-statements, automatic deposits.  And if you’re worried about security, yes (my age-level friends) – it is safe.  With FDIC insurance on deposits and multiple electronic safeguards in place to keep my information safe, I’m comfortable – albeit it was not initially easy to convince me.  I have had, knock on wood, no instances of fraud or theft since moving to electronic. 

    Now, I have password protected access to my internet banking, from anywhere, including my cell phone – where I can see on one page – my checking account balance & transactions; my savings account; CD; mortgage, and personal loan.  I know, at any point in time, my total balances in each of those.  I get most bills electronically (remember – less mail to sort through = more time for ME), and can set up a payment for future dates.  My life is incrementally simpler, in many ways thanks to my bank. 

    Come on, fellow 50-year olds – I know we are on the cusp of liking the old ways – paper checks, snail mail, filing, and more filing.  But, wouldn’t you like more time for yourself?

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