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Louise Birum
Associate Teller, Randolph County
"The best thing I can do for any customer is listen. Because when I really take the time to listen, I can learn of a real need that I might be able to provide an answer for. And that's what it's all about." |
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Kim Bolt
Service Manager, Kosciusko County
"For me, it's about spending time with people who need it, especially those who are struggling to understand something they are going through credit wise, with a loan or on a current account. I give them the time they need."
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Donna Buckler
Service Manager, Grant County
"I want to make every customer feel like they're the only person in the bank, give them complete attention and really listen to what they're saying. You have to read between the lines and genuinely care about your customer and what you can do for them."
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Debbie Cabanaw
Financial Center Manager, Elkhart County
"I always remember that the person I am helping in this moment is the most important customer I have. And if we work together, we can make their dreams come true and their goals achievable."
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Gary Chastain
VP, Senior Credit Manager, St. Joseph County
"I think the best way to assist my customers is to ask the question, 'Does this make sense?' It has to make sense for their situation first and foremost. Then I try to follow that up by doing the right thing in a compassionate and useful way."
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Denise Eldridge
Financial Center Manager, Kosciusko County
"I put a smile in my voice and give my undivided attention. I always want them to feel that they are the most important customer I have. I never want them to feel that they are asking too much."
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Karen Espinoza
Teller, Elkhart County
"I know what it's like to be a banking customer – we all do. That's why I always do my very best to follow through on the promises that I make, and work really hard to try to find a better solution to a customer's problem…no matter what it is."
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Jaime Faulkner
Business Services Officer, Delaware, Grant, Randolph, Wabash County
"Some bankers are so business oriented that they miss the relationship and the opportunity to truly help someone live a better life. I choose to be different. I choose to focus on the individual and treat them like they are the only thing that matters."
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Jama Jacobs
Mortgage Originator, Delaware County
"I know that your money and your children are probably two of the most important concerns for you, and I take that very seriously. I promise to shoot straight from the hip, be honest, keep you informed and help you feel confident along the way."
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Debra Jones-Price
Financial Center Manager, Delaware County
"I try to give of my time freely and treat each customer as a person with value. Whether they have $2 to their name or $2 million, I want them to feel special because they know me. I feel special because I know them."
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Karen Keck
Teller, Elkhart County
"I'm always there to help any customer with whatever they need. I strive to be a good listener, to be friendly and courteous and give them a great big smile. Because a smile really is contagious."
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Heather Leer
Service Manager, St. Joseph County
"I can really listen to customers, talk to them, help educate them and do my very best to show each person that comes in that they are more than just a customer to me, they are a part of my MutualBank family. That's what I would want if I were them."
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Georgette Miller
Financial Center Manager, Grant County
"By asking another question to try to get to the root of their need, their timeframe and their desire, I'm able to match their need better. Showing compassion helps me go beyond their expectations, which makes them want to come back." |
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Cindy Pries
Loan Counselor, Randolph County
"During loan interviews I ask very personal questions. I always try to build trust with
my customers and treat each of them very gently. Putting myself in their shoes is
very humbling."
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Joan Sabbe
Relationship Banker, St. Joseph County
"My goal is to make you feel comfortable and secure and provide service that leaves you feeling completely satisfied. I actually love working here, and I especially love meeting such warm and friendly people."
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Stephanie Salyer
AVP, Area Manager, Kosciusko County
"It's important for me to listen to the customer, to try to offer options without saying no. You know, compromise, and just try to go the extra mile to help the customer in whatever way I can – even if it's just helping them to their car."
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Peggy Shaffer
Administrative Assistant, Grant County
"It may sound silly, but it just feels good to help a customer – whether it's resolving a problem, making them feel important, or simply saying 'Good Morning – Have a Great Day!' And that's why I really love working here."
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Belinda Thompson
Senior Teller, Delaware County
"I love working with customers because I get an opportunity to meet different people that I normally wouldn't get a chance to meet, and help them resolve a problem or situation. That just feels good to me."
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Susan Turner
Loan Counselor, Kosciusko County
"Greet them with a smile, call them by name, listen carefully to them, respond with sincerity, help them with their financial needs, thank them for their business, keep in touch with them – all those things that make it a personal experience – so they know I care!"
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Vince Turner
VP, Client Relationship Manager, Elkhart County
"I will always listen to your story about your job experience, your daughter's wedding, your grandchildren or just how the day has gone. Because I know it's important to you. And you're important to me."
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Jennifer Whittaker
Teller, St. Joseph County
"I want to make every customer feel welcomed, wanted and appreciated. Because I learned a long time ago that people may not remember what you say, but they will always remember how you make them feel!"
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Michael Wolfe
Credit Analyst, Grant County
"Many business owners understand taxes and balance sheets are requested from the bank, but don't always know what they mean. I try to help them understand it all, and work to find ways for them to operate more efficiently."
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Briean Woodmansee
Loan Operations Processor, Delaware County
"I love to make customers feel empowered. Especially when it's their first car loan or first home loan. I want them to walk out feeling like they fully understand the process and know all the ins and outs of what we're doing."
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Michael Zimmer
Service Manager, St. Joseph County
"I feel like the best way to help people is to genuinely care about their financial well-being and compete for them. I'm not just talking about gaining their business, but also doing things like voicing their concerns to the right people."
Hear Michael's Story |
