Identity Theft Protection

No matter how careful you are, you can still become a victim of identity theft. Each day, criminals find new ways to steal personal information, like Social Security and driver's license numbers, so they can take over existing accounts and open fraudulent new ones.

Reduce Your Chances of Being a Victim of Identity Theft
Take Action Now to Protect Your Identity
Click Here to enroll in the Deluxe ID TheftBlock®

Fraudulent Emails & Web sites

If you receive e-mail that appears to be from Mutual Bank and it asks you to enter your account or personal information into the e-mail or on a non-secure webpage, it is probably a fraudulent e-mail. Although the e-mail or website appear to be from Mutual Bank, they are not. It has been designed with the intent to trick you into providing private information about yourself and your accounts. This practice is known as "phishing" and the numbers of people who fall victim to this scam is unfortunately rising.

It is not our practice to:

• Send e-mail that requires you to enter personal information directly into the e-mail.
• Send e-mail threatening to close your account if you do not take the immediate action of providing personal information.
• Send e-mail asking you to reply by sending personal information.
• Send e-mail asking you to enter your User ID, Password or account numbers into an e-mail or non-secure webpage.

If you receive a suspicious e-mail, you should never reply to it, click it, or enter any information. We actively investigate each of these attempts and work hard to stop any further unauthorized e-mails from being sent. Although we did not send the e-mail, please know that we regret any inconvenience or concern the e-mail may have caused you. If you do receive any such email please forward it to us at customerservice@mfsbank.com. We stand ready to answer your questions about what Mutual Bank does to secure your privacy and security at the same address.

Protecting Your Identity

The number of Americans who have experienced identity theft has surpassed 27 million, with the incidence rate increasing every year. Substantial measures are in place at your bank to protect your identity and your accounts against theft and fraud. For example, stringent bank privacy policies protect your personal and financial information.
 
Password protection for online transactions helps assure online security. When using our online services, you develop a secret password that only you know. Encryption of online transactions with your bank converts your information into secure code, protecting you against hackers.
 
Maximum security is possible only with your help. Here's what you can do to stop these crimes before they happen:

1. Do not give out financial information such as checking and credit card numbers, or your Social Security number, unless you know the person or organization.
2. Report lost or stolen checks immediately. Your bank will block payment on them.
3. Notify your banker of suspicious phone inquiries such as those asking for account information to "verify a statement" or "award a prize."
4. Closely guard your ATM Personal Identification Number and ATM receipts.
5. Shred any financial solicitations and bank statements before disposing of them.
6. Put outgoing mail into a secure, official Postal Service collection box.
7. If regular bills fail to reach you, call the company to find out why.
8. If your bills include questionable items, don't ignore them. Instead, investigate immediately to head off any possible fraud.
9. Periodically contact the major credit reporting companies to review your file and make certain the information is correct.

Mutual Bank will not contact customers via email, phone or mail to request or verify security information about passwords or personal identification numbers (PINs).

Credit Reporting Bureaus

Equifax (www.equifax.com)
Place a fraud alert: 1.888.766.0008
Order a credit report: 1.800.685.1111
 
Experian (www.experian.com)
Place a fraud alert: 1.888.397.3742
Order a credit report: 1.888.397.3742
 
TransUnion (www.transunion.com)
Place a fraud alert: 1.800.680.7289
Order a credit report: 1.800.888.4213

The bottom line: If you have any questions or concerns about protecting your financial identity, come in one of our convenient locations or call 1.800.382.8031.