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There was a book written in 1995 entitled The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do about It. The author premises that many businesses fail due to a lack of proper management of the company. This comes as a result of the owner being pulled in too many directions while trying to help his or her business truly succeed. At its core, the author suggests that more companies need someone who will work "on" the business instead of "in" the business.
So, what does this look like?
For many companies this means that the owner needs to find good partners to work with. Does the company have a trusted CPA advisor that he or she can turn to with accounting questions? Is there good legal advice that can help in situations whereby good counsel can ultimately save a company money through better contracts? And, does the company have a good relationship with a Business Banker?
What can your Business Banker do for you?
For starters, the Business Banker can provide a wealth of knowledge. Often, the lender has had experiences with others who may be in similar lines of business. As such, he or she can use the past to help the business owner by asking some tough questions. Tough questions, such as:
Business Bankers have access to a variety of resources as well that can help the company owner understand how his or her company compares to others in the same industry throughout the country with the same sales volumes or history. This comparative data can help drive additional analysis of process, procedures, and sales tactics, all good discussions to be having with your banker.
And that's not all your Business Banker can do for you. He or she can introduce you to other clients that might have synergistic opportunities. For example, if they have a body shop client, they might be able to introduce that client to all of their various insurance agents with whom they work. "I'd like to introduce you to Bob. He has a great body shop business and I know that he can help your clients with their car repair needs." The body shop client benefits, the insurance agent has another good source for taking care of his or her clients, and of course, the additional business ultimately benefits the bank's client which is good for the bank. When was the last time that you asked your Business Banker for a referral?
Finally, the Business Banker ultimately has his or her clients' interest at heart. If the relationship (and I use the word "relationship" intentionally here) is not beneficial to both parties, then ultimately, it is not good for either. It is in the bank's and the client's best interests to have a "mutual admiration society" between each other. When a bank's client is happy and feels good about the service and advice he or she is getting from the bank's lenders, then they win. And if the bank's client wins, then ultimately, the bank wins as well. Both should feel this is a great relationship and that they are mutually looking out for one another's interests.
So, as a business owner, do you have the right banking relationship to help you focus "on" and not "in" your business? If not, then ask the tough questions of your banker.
This blog is brought to you by Senior Vice President and Business Banking Manager, Chris Caldwell.
Autumn always represents a time of change in Indiana. Leaves change colors, temperatures cool down, and the humidity finally drops to a tolerable level. For many companies, autumn also brings changes in health insurance. Open enrollment opportunities provide employees the chance to explore new health care options to maximize their benefits and protect against hardship. In addition, changing health care laws have brought the topic of health insurance to the forefront of many consumers’ minds.
One health insurance option that has steadily gained popularity over the years is the Health Savings Account (HSA). In fact, research conducted by wealth and investment management company Devenir showed that HSA numbers across the country reached 9.1 million accounts in July of 2013. Paired with a High Deductible Health Plan (HDHP), the HSA presents a more affordable option for employers and an excellent way for employees to save money for healthcare expenses.
Thinking about opening an HSA? Here are a few tips and benefits:
High Deductible Health Plans and Health Savings Accounts are great options for many consumers, but the choice of health insurance should not be made alone. Excellent resources include your employer’s Human Resources department, an insurance representative, or a professional tax advisor.
This blog was brought to you by Jared Matchette, Deposit Product Analyst at MutualBank.
Scammers are everywhere. It's easy to be tricked into sharing personal information with someone who shouldn't receive it. We have learned that customers of some banks and credit unions in Indiana are the target of scammers. Currently, MutualBank customers are not targeted, but it's important to be on guard.
What you need to know is that we will never call or email you asking for you to identify personal information. This includes information about your accounts, your personal identifying information, your debit or credit card information. If someone is calling or emailing you asking you to take action or provide information, please hang up immediately.
These kinds of scams are often called "Social Engineering". Check out our blog from 2012 called "Social Engineering...Don't Be Fooled and Keep Your Information Safe". This will help you protect your information and bank accounts if scammers target you.
If you have accidentally provided information about your debit or credit cards or your bank accounts to someone, please contact us immediately.
Call us at (800) 382-8031 or stop by a Financial Center near you.
Whether you own a small business or use your home computer for financial activities, you need to be aware of Email Phishing which can ultimately lead to identity theft and corruption of your small business and home computers.
What is Email Phishing?
Phishing emails are crafted to appear as if they have been sent from a legitimate organization or known individual. These emails often attempt to entice users to click on a link that will take the user to a fraudulent website that appears legitimate. – United States Computer Emergency Readiness Team (US-CERT)
Common forms of Email Phishing
Phishing emails are becoming very personalized posing as your cable company, utilities, credit cards, mobile phone carrier, banks, and many more entities that you do business with on a regular basis. The most common threat of Email Phishing right now is malware. If you click on a link inside of an email that was intended for phishing; your computer can become infected with malware. The malware will attempt to steal your personal information, usernames and passwords to systems such as online banking.
Trigger events that can lead to Email Phishing
Here are some trigger events that fraudsters may try to leverage with Phishing Emails.
Here are some steps to take in order to protect you against Phishing.
Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email email@example.com.
This blog is brought to you by John Mickle of Risk Management and Compliance with MutualBank.
It was an ambush! As soon as I hit the top of the stairs, a flying set of bouncing pigtails sandwiched around a Cheshire Cat smile hit me with all of the boundless enthusiasm a third grade girl can muster. “Thank you, thank you, thank you!” she beamed as she stuck out her tiny hand and vigorously shook mine. “I love the Boys & Girls Club! It’s my favorite place!”
The energetic greeter was representing the Boys & Girls Club of Elkhart, which the MutualBank Foundation helped launch with a seed grant. This past school year there were more than 500 young people enrolled in after school programming.
I am proud to say I was a part of the start-up team and Kathy Sears, a
Business Banker in our Elkhart office, currently serves on the board of directors.
There are many things I enjoy about my career with MutualBank, but one thing stands out above all the others. When we say "Go ahead … live a better life!"
- we mean it. No matter how big we grow or how far our footprint expands, we remain a community bank.
I came out of the non-profit world to join the MutualBank team in Elkhart County nearly six years ago and I still have a heart for service. I quickly discovered I was not alone. Our team is blessed with a bevy of servant leaders.
Many of us are in places you have come to expect to find your neighborhood bankers. We have board representatives with the chamber of commerce,
economic development committees and community foundations. MutualBank has a strong financial and volunteer presence with the United Way in all of our
Financial education, especially for young people, is a growing passion for our team. Chrystal Hurd, a Financial Center Manager at Western Avenue, leads an innovative program for grade school students in South Bend. Myra Nissley, a Teller Team Leader at our Syracuse Financial Center, visits schools in Syracuse. Georgette Miller, Financial Center Manager at Baldwin Avenue in Marion, volunteers with Jobs for America’s Graduates in Marion.
We are helping communities Go ahead in health and welfare. Chris Caldwell, Senior Vice President and Business Banking Manager, is board chairman for the Second Harvest Food Bank of East Central Indiana. Robyn Palmer, Client Relationship Manager for Elkhart County, holds the same position for
Combined Community Services in Kosciusko County and Jim Tinkey, Vice President and Business Banker is a long time member of the
K-21 Health Foundation in Warsaw.
Many more of our Mutual teammates roll up their sleeves and work behind the scenes. Among them, Jaime Faulkner, Communications Coordinator, cooks for the Muncie Mission and Martha Oprea, Trust Compliance Officer with MutualWealth, is a regular in the kitchen at the South Bend Center for the Homeless.
We have an appreciation for the arts. Chuck Viater, North Region President serves the South Bend Symphony Orchestra, Gary Kern, CIO for Information Systems is active with the Muncie Civic Theatre and Lila Piper, Area Manager in Grant County, lends her time and talents to the Community School for the Arts in Marion.
There are many, many others. MutualBank volunteers have helped build Habitat homes and have braved cold winter nights in a tent with the local Boys Scouts. They have walked in the Relay for Life and driven for Meals on Wheels. You will find them at college football games and at the local little league park.
Go ahead … live a better life! And when you need us, we will be there.
This blog is provided by Vince Turner, Regional Manager for Elkhart and
When we visit the theater and enjoy a movie it is easy to overlook the number of hours, hard work, and individuals involved behind the scenes making the magic on screen look so easy. We see the end product, enjoy the experience, and leave feeling like we just watched life unfold on the big screen, but yet we don’t see the editing, the filming, or camera operators (to name a few). Much of the work involved behind the scenes of a movie success is the same within a company. There are hundreds of employees and hours of hard work required to be a sustainable and successful organization.
MutualBank has a lot of stars that play an important role in creating a positive experience for customers. Each employee plays a pivotal role in the operations of the Bank. Many of these individuals are often behind the scenes doing their jobs to make service seamless to customers. It’s very similar to a movie except for the scrolling credits at the end. There are no scrolling credits at the end of the day to give acknowledgements to the employees for a job well done. I can assure you, however, they are there working very hard to make MutualBank the best Bank it can be.
In lieu of these credits MutualBank has a formal employee recognition program. This program is made up primarily of the “Kudos” recognition which is sent by peers, managers, executives, including the President and CEO and it can be received by the same group of individuals. “Kudos” recognizes someone for doing a good job, simply doing his or her job really well, or assisting a co-worker in a time of need.
The “Kudos” each quarter are then compiled and reviewed by a committee. Recipients are selected from these quarterly “Kudos” based off their teamwork, cooperation, and caring attitude to receive a prestigious “Kudos of the Quarter” award. This award includes a special trophy and cash. The “Kudos of the Quarter” has been awarded 146 times in its history.
During the first quarter of 2013 three employees received recognition. Two individuals received the “Kudos of the Quarter” and one individual received the “Go Ahead of the Quarter”, a recognition program similar to its “Kudos” equivalent but recognizes sales and service to customers. Phrases like “you dropped everything to help me”, “you saved me”, and “thank you so much” permeated throughout. These three individuals do not have face-to-face customer contact, at least very minimal if any, and yet they are recognized for their outstanding efforts to make MutualBank a well-ran organization, behind the scene.
So why am I telling you this? I’ve been lucky enough to receive the “Kudos of the Quarter” and I know how special it feels when you are presented with the award. Everyone at the Bank works extremely hard. To earn the recognition is an extraordinary achievement. One of our most recent recipients wrote a thank you note and said, “With all the Kudos the Bank has, I’m sure this is a hard decision every quarter. I appreciate this award and my wish is that every co-worker can experience the honor.”
Another reason I share about our own ‘scrolling credits’ is because it’s something special MutualBank does that has made it a great place to work its near 125 years in existence. Our values as a company are identified by our brand to help people live better lives. How we do that both internally with our teams, and externally with our customers is what keeps that brand alive and sets us apart from others. Recognition of those actions serves both as a thank you and inspiration to others. It also helps to give meaning to our contributions to the Bank and the community.
Sound like a cool place where you might enjoy working? See if you’re fit by
viewing our career opportunities.
This blog is provided by Chase Batt, Assistant Vice President of Human Resources and Training Manager.
Sometimes when I’m writing these blogs I find myself challenged with what to say. Do I blather on about the importance of working with your CPA and attorney as you are making business decisions? By the way, that is critically important so please, please, please . . . talk with your professional advisors to ensure that you are doing the right thing for your business. Do I blather on about the importance of mentors? If you haven’t read that blog I would encourage you to do so as I cannot emphasize enough the importance of having someone to mentor me throughout my career and the great opportunity you may have to do the same for someone coming up in your particular field or industry.
No, today I’m taking proverbial pen in hand (okay keyboard) to talk about the importance of community banks to the small business lending arena. I’m not going to spout all sorts of data as the Internet has given us a tool where we can pull any statistic that we want but to really understand the underlying numbers becomes almost impossible. Instead, what I’d like to do is share some anecdotal kinds of things that I’ve been hearing lately.
One small business owner told his lender that he truly appreciated all her help. He was sure that it was going to be difficult doing business with MutualBank because it is difficult doing business with any bank. However, what he found was a lender and a bank that were easy to do business with. As a point of example, he said “it was a nice experience to have somebody pick up the phone, talk to me and make it happen” when he called the bank’s help desk.
Another client recently reported back to me that he found working with his lender to be one of the main reasons that he continues to do business with MutualBank. His lender fully understands his company’s needs, accurately ascertains what is going on within the business, and asks the right questions to help his company succeed (and thus we helped him personally as well). As he said, “you don’t get that with the big banks”.
Am I biased; sure, I work for a community bank, and always have. But, I will tell you that small business owners want and need a business advisor, not just an order taker. When the business banker is asking the critical questions, it is aimed at helping the business succeed. Does the bank need to make a profit, absolutely; it is our only way of surviving. However, do we need to make a profit at the expense of the business because we didn’t do right by the company to whom we are lending money – absolutely not!
We are here to partner with every one of our business clients. We want to help them with a vast array of products and services that will help them achieve their goals and dreams. So, if you are feeling boxed in by your current bank, call MutualBank and talk with us, we want to help you grow your business the way you want, with our business bankers right there to help you all along the way.
Feeling boxed in? See how MutualBank is different below:
This blog is brought to you by Chris Caldwell, Senior Vice President and
Business Banking Manager.
One of the most important things that bank customers can do to help prevent fraud is to keep their contact information current with their financial institutions and credit card providers. Old email addresses and phone numbers can be used by fraudsters to pose as you in order to defraud you and your bank. It’s very easy to change email addresses and mobile phone numbers which are used as a primary communication means by most people these days. Your bank and credit card companies rely on this information to verify transactions to ensure that they are legitimate. Don’t let outdated contact information enable you to be a fraud victim.
Here are some tips on keeping your information current with your bank:
Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email firstname.lastname@example.org.
This blog is brought to you by John Mickle of Risk Management and Compliance