Personal & Business Internet Banking Indiana

Security and Education Guide

MutualMobile is an extended service of personal online banking. MutualMobile allows you to monitor your finances and conduct certain transactions on the go. The MutualMobile Security and Education Guide is here to help keep your accounts safe and secure. If you ever notice any suspicious activity on your account, please contact us at 800-382-8031 or customersupport@bankwithmutual.com.

Passwords

Password protect your mobile device and use automatic screen locks.
Never disclose your PIN or password or any other security information.
Store your device in a secure location.
Do not store passwords on your mobile device
Do not use your Social Security Number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers and "special characters".
Do not use your online banking password as a password for other online accounts.
Do not write passwords down or share them with anyone.
If you have selected security questions on other websites, avoid using the same questions to protect your MutualBank online account.

Web

Always make it a point to clear the browsing history or cache.
Only download programs or applications from trusted sources.
Use secure websites for transactions and shopping.
Always log off from any website and close your browser after making a purchase with your credit or debit card and close your browser when you're not using the internet.

Mobile

Save MutualBank's short code (48179) into your address book so you'll recognize it.
Install and keep updated anti-virus software on your mobile device (such as AVG, Norton, or McAfee)
Do not disable the security features on your mobile device - such as 'Jailbreaking' or 'rooting'
If your mobile device is lost or stolen, contact your mobile carrier immediately to freeze service. If you are a text banking user remove your old number from your mobile banking profile by logging into your online banking profile at bankwithmutual.com or by calling Customer Support at 800-382-8031
Use remote wipe APPs such as Find my iPhone and Find My Droid or other approved applications.
Turn off Bluetooth when you are not using it and always turn it off when using MutualMobile.
Frequently delete text messages from your financial institution, especially before loaning out, discarding or selling your mobile device.

MutualBank will:

Not send email version upgrades of MutualMobile.
Not send repeat/additional APPs unless you request it through online banking or by calling us at 800-382-8031
Never ask you to provide answers to your security questions via email or SMS text.

IF YOU NOTICE ACTIVITY ON YOUR ACCOUNT THAT APPEARS SUSPICIOUS, CONTACT US AT 800-382-8031 OR CUSTOMERSUPPORT@BANKWITHMUTUAL.COM.

Protect Your Email Account

At MutualBank we offer our customers many different ways to communicate with us regarding the products and services offer. One of those methods is email and we would like to focus some attention to helping you keep your email accounts safe.

We have seen an increased number of customers who have had their email accounts compromised…in other words someone has gained unauthorized access to an email account. From there someone can attempt to initiate fraud using your email account. However, by following some easy steps you can secure your email account to make it less likely to become compromised.

Steps to securing your email account:

Frequently (every 45 to 90 days) change your email account password.
Do not click on links inside of an email from an unknown source.
Do not write your email password down anywhere visible even in your own home…if you need to write your password down please keep it secured in a wallet or purse.
Make sure your computers have virus detection/removal software such as the ones listed below and that they are updated frequently.
(Many times your Internet Service Provider provides these tools free of charge.)
Remember that if something in an email sounds too good to be true…it probably is.
Only share your email with friends on social media sites making sure that it’s not visible to everyone on your public profile.

MutualBank does not endorse the products listed below, but are provided as examples of free anti-virus/malware detection and removal tools.

http://free.avg.com/us-en/homepage

http://windows.microsoft.com/en-US/windows/products/security-essentials

http://www.sophos.com/en-us/products/free-tools.aspx

Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email customersupport@bankwithmutual.com.

Thursday, May 10, 2012

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