Personal Banking

ATM/Debit Cards

MutualBank is different! We believe in making banking easy. That means, if you need to make a purchase, you should be able to use a debit card without worrying about fees. That’s why we still offer a FREE debit card without fees, Checking accounts that you create yourself, called UChoose Checking and expanded our UChoose Loyalty Rewards program to reward you for using your debit card and also reward you for the products and services that you have with us. Ready to get started? Open your account online now!

Our VISA® debit card enables you to make purchases wherever VISA® is accepted. Below is information to help you prevent fraud on your account, particularly related to your debit card. And remember, you can call us anytime you have questions at 800-382-8031.

Unauthorized Access to Your Account - Please Read

If you have accessed this page through a link from an email and have entered your ATM/Debit Card information on the previous page, contact us immediately at 800-382-8031. If this is after business hours or on weekends, please call 800-554-8969 and cancel your ATM/Debit Card to prevent any unauthorized access on your account.

Report a Lost or Stolen Debit Card
To report a lost or stolen ATM/Check Card after business hours or weekends, please call
1-800-554-8969.

ALERT! - FRAUDULENT DEBIT/CREDIT CARD CALLS!
Area residents are receiving calls on residential and cellular phones that are part of a wide-spread debit/credit card phone scam. An automated system states that your card has been deactivated for shopping and debit purchases; and to reactivate your card enter your 16 digit number. DO NOT ENTER YOUR NUMBER! If you receive one of these calls please hang up. If you have already received one of these calls, and entered your debit/credit card number, please contact your financial institution immediately.

MutualBank takes the security and confidentiality of our customer's information very seriously and monitors accounts for fraudulent activity. MutualBank is committed to providing personalized service and DOES NOT use automated calls to contact customers.

MutualBank customers can call 800-382-8031 to report any instances of fraud or suspicious calls.

Call Before You Travel
We're serious about doing all we can to protect you from debit card fraud. That's why we're asking you to call us when you plan to travel. Unless we are notified, your debit card will not be accessible. Blocking cards used outside the U.S. is just one of the many ways we're working to help ensure your security. When you begin planning your next big trip, be sure to include us in your travel plans. Call 1-800-382-8031 or email us at customersupport@bankwithmutual.com.

ATMs may be found at all financial centers and at our stand alone ATM locations:

Protect Your Email Account

At MutualBank we offer our customers many different ways to communicate with us regarding the products and services offer. One of those methods is email and we would like to focus some attention to helping you keep your email accounts safe.

We have seen an increased number of customers who have had their email accounts compromised…in other words someone has gained unauthorized access to an email account. From there someone can attempt to initiate fraud using your email account. However, by following some easy steps you can secure your email account to make it less likely to become compromised.

Steps to securing your email account:

Frequently (every 45 to 90 days) change your email account password.
Do not click on links inside of an email from an unknown source.
Do not write your email password down anywhere visible even in your own home…if you need to write your password down please keep it secured in a wallet or purse.
Make sure your computers have virus detection/removal software such as the ones listed below and that they are updated frequently.
(Many times your Internet Service Provider provides these tools free of charge.)
Remember that if something in an email sounds too good to be true…it probably is.
Only share your email with friends on social media sites making sure that it’s not visible to everyone on your public profile.

MutualBank does not endorse the products listed below, but are provided as examples of free anti-virus/malware detection and removal tools.

http://free.avg.com/us-en/homepage

http://windows.microsoft.com/en-US/windows/products/security-essentials

http://www.sophos.com/en-us/products/free-tools.aspx

Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email customersupport@bankwithmutual.com.

Thursday, May 10, 2012

READ BLOG ENTRY

View Archived Posts

ATM/Debit Cards

ATMs may be found at all financial centers and at our stand alone ATM locations:

First Quarter 2012 Results

READ ARTICLE

Protect Your Email Account

READ BLOG ENTRY

Connect with us:

(800) 382-8031