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Changes Impacting You


WHAT YOU NEED TO KNOW AND DO:


Thank you for being a MutualBank customer and trusting us as your financial partner. From time to time, we evaluate our products and services to ensure our products are current to the marketplace. Based on our research, we are making updates to some of our products and fees.

Below is a list of changes that may be impactful to one or more of your accounts. Please take a moment to review them. We encourage you to contact your MutualBanker or Customer Support if you have questions.

 



HEALTH SAVINGS ACCOUNTS:


If your Health Savings Account (HSA) statement is not an eStatement and you receive your paper statement in the mail, starting November 1, 2019, you will begin receiving a $2.00 paper statement fee each month.


ACTION ITEM:
ENROLL IN eSTATEMENTS AND SAVE $2.00 PER MONTH!


View instructions here to enroll in eStatements.
 

 

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OVERDRAFT FEE AND NON-SUFFICIENT FUNDS (NSF) FEE INCREASES:


Beginning November 1, 2019, the Overdraft and NSF fees will increase from $35.00 per item to $37.00 per item. This change will apply to all checking accounts, including Health Savings Accounts. Please see a detailed explanation of when these fees are assessed below.

$37.00 Overdraft fee: is assessed when we pay an item, allow a withdrawal, or return a deposited item resulting in a negative account balance. Keep in mind that ATM and one-time debit card transactions will only be covered as an overdraft if you have requested and are approved for Overdraft Privilege.

$37.00 NSF fee: This fee is assessed when we return an item because you do not have enough money in your account.

$10.00 Returned Deposit Item Fee: This fee is not changing but is assessed when you deposit or cash an item that is returned unpaid. However, if the returned item results in a negative account balance, this fee will not be assessed, and the $37.00 Overdraft fee will apply.

Beginning November 1, 2019, the current limit of $180.00 on the total fees we can charge you for overdrawing your account per calendar day will increase to $190.00.

Please note this is not a complete listing of all fees that may be assessed to your account. For a complete listing of current fees, please see our Fee Schedule at bankwithmutual.com/fees.

To view all our Overdraft Solutions and protections, please visit bankwithmutual.com/overdraft.


NO ACTION REQUIRED 

 

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BASIC CHECKING ACCOUNT CHANGES:


If you currently have a Basic Checking account with MutualBank, starting November 1, 2019, your account terms will change.Today, the Basic Checking has no monthly service charge and does not require a minimum balance.

After November 1, 2019, in order to avoid a $4.00 monthly service fee, you will be required to maintain a minimum of $100.00 average balance per statement cycle or enroll in eStatements*. *If you are already enrolled in eStatements, you do not need to take further action.

View all of our checking solutions by visiting bankwithmutual.com/personal/checking.

If you are unsure of your checking account type, you can find it listed on your bank statement, or by contacting Customer Support.


ACTION ITEM:
ENROLL IN eSTATEMENTS


View instructions here to enroll in eStatements.
 

 

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uCHOOSE LOYALTY REWARDS DISCONTINUATION:


If you are currently enrolled in uChoose Loyalty Rewards for your checking account/debit card, the program is being discontinued as of October 31, 2019. All remaining debit card points and loyalty points for additional relationships and services will be loaded to your uChoose account by November 30, 2019.

To redeem your points, visit www.uchooserewards.com. Your points are eligible for redemption through December 31, 2019. After December 31, 2019, you will no longer have access to redeem debit card or loyalty points.

If you are enrolled in uChoose Rewards for your Platinum or Business credit card, the program is remaining, and you will continue to earn 1 point for every $2.00 spent. Concierge credit cards will continue to earn 1 point for every $1.00 spent. You will continue to have access to www.uchooserewards.com and can continue to redeem credit card reward points after December 31, 2019.


ACTION ITEM:
REDEEM uCHOOSE REWARD POINTS BY DECEMBER 31, 2019


Visit uChooserewards.com and log in with your uChoose credentials to redeem your points.
 

 

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BUSINESS CHECKING CHANGES:


a. Business Monthly Paper Statement Fee
If you are an owner or authorized signer on any MutualBank Business Checking account, beginning November 1, 2019, you will start to receive a monthly paper statement fee of $5.00 if your business is not enrolled in eStatements.


ACTION ITEM:
ENROLL IN eSTATEMENTS


View instructions here to enroll in eStatements.
 

 


b. Business Returned ACH Fee
Beginning November 1, 2019, for businesses who initiate an ACH debit a $10.00 fee per item will be assessed for ACH items that are returned.


NO ACTION REQUIRED 

 

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eSTATEMENT CUSTOMER NOTICE CHANGES:


If you are enrolled in eStatements, we currently email a notice to you announcing your eStatement is available to be viewed. If your email bounces back or returns to MutualBank undeliverable, our policy indicates we will revert your account to paper statements.

We will no longer revert your account to paper statements, if the email notice bounces back. You will be able to login to Online Banking or the eStatement only portal to view your eStatement.


ACTION ITEM:
ENSURE YOUR EMAIL ADDRESS WE HAVE ON FILE IS UP TO DATE


If you access eStatements through Personal Online Banking:
Log into online banking and click the PROFILE link at the top right of the screen. Select EDIT next to the email field and provide your updated email address.

If you access eStatements through the standalone eStatement portal:
Log into our eStatement portal. Click the ACCOUNT ACCESS menu option at the top of the screen and select EDIT USER SETTINGS. Then select the EMAIL tab in the dialog box and update your email address there.

If neither of these options are available to you, please contact our Customer Support team to update your information.

 

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CHECKING ACCOUNT NAME CHANGES:


Beginning November 1, 2019, the following personal checking account names will change. There will be no changes to account terms.

  • uChoose Checking Option 1 will be renamed to Preferred Checking
     
  • uChoose Checking Option 2 will be renamed to Preferred Checking with Interest
     
  • uChoose Checking Option 3 will be renamed to Platinum Checking
     


NO ACTION REQUIRED 

 

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INSTRUCTIONS FOR eSTATEMENTS:


If enrolling in eStatements through Personal Online Banking, follow these instructions:

  1. Visit bankwithmutual.com and log into online banking.
     
  2. Click the account for which you are enrolling in eStatements.
     
  3. Click Documents.
     
  4. Click under the designated account number “Click to change to eStatement.”


If you want to enroll your business account to receive eStatements, follow these instructions:

  1. Contact Business Services by emailing business.services@bankwithmutual.com or call 800-382-8031 extension 0018.
     
  2. Once the change has been updated, you will receive confirmation and information on how to complete the enrollment via email.


If enrolling for eStatement Access Only for Personal or Business (not through Online Banking) follow these instructions:

  1. Go to bankwithmutual.com and choose eStatement from the drop-down menu or visit bankwithmutual.com/estatement-enrollment.
     
  2. Click on Account Holder Enrollment.
     
  3. Follow the instructions and click Submit


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