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How do I get started with business check deposit/merchant capture?
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How do I get started with business check deposit/merchant capture?

Please contact our Business Services team to learn more about getting started in using our merchant capture tool.

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Why am I receiving a new credit card?
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Why am I receiving a new credit card?
MutualBank is changing the credit card processor to better serve your credit card needs. This change requires that a new card be issued.
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Will I have a new PIN number so I can access cash from my credit card?
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Will I have a new PIN number so I can access cash from my credit card?
You will no longer receive a PIN in the mail, and your old PIN will not work with the new card. You can select your unique PIN by calling the number on the activation label and choosing the PIN option.
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Will my interest rate change as part of this conversion and card issue?
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Will my interest rate change as part of this conversion and card issue?
No. Your interest rate and other terms on your account will not be changing.
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What is EMV?
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What is EMV?
EMV stands for Europay, Mastercard and Visa. EMV chip technology is becoming the global standard for credit card and debit card payments. This smart chip technology features credit cards with embedded chips that will help increase security and reduce fraud. This standard has many names worldwide and may also be referred to as: “chip and signature.”
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My existing card does not expire for quite a while; can I continue using my existing card until expiration?
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My existing card does not expire for quite a while; can I continue using my existing card until expiration?
No. Your existing card will not work after November 12, 2018 at 6:45 am EDT. Instructions will come with your new card to ensure it is ready to use on or after November 12, 2018.
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Will all merchants be able to accept my EMV(chip) credit card?
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Will all merchants be able to accept my EMV(chip) credit card?
Yes. Your card will be accepted at all merchant locations that participate in EMV.
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My spouse and I both have MutualBank credit cards and I only received one card. Will my spouse receive a card?
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My spouse and I both have MutualBank credit cards and I only received one card. Will my spouse receive a card?
Yes. As a security feature, all cards being issued with this conversion will have a unique number and will arrive separately. However, you will continue to receive only one bill, regardless of the number of cards on the account.
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What do I need to do if I have a preauthorized or recurring payments that are tied to my existing MutualBank credit card?
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What do I need to do if I have a preauthorized or recurring payments that are tied to my existing MutualBank credit card?
To ensure there is no interruption in recurring or preauthorized payments (such as monthly telephone, electricity, gas bills, insurance, clubs), contact the merchant on or after November 12, 2018 with your new card number and expiration date.
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Will the due date for my credit card payment change?
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Will the due date for my credit card payment change?
No. Your due date will stay the same.
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These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

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