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POPMONEY - Can I cancel a Popmoney request for payment?
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POPMONEY - Can I cancel a Popmoney request for payment?
Yes, you may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.
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POPMONEY - Do I pay a fee if my Popmoney request is not paid?
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POPMONEY - Do I pay a fee if my Popmoney request is not paid?
No. Fees will be deducted only if you receive a payment. No fee will be charged if the request is not paid. Note that Popmoney fees are $.50 cents per payment sent and $.75 cents per payment requested. These fees will be deducted from your MutualBank checking account associated with your online banking profile.
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POPMONEY - Can I request money from multiple contacts at a time with Popmoney?
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POPMONEY - Can I request money from multiple contacts at a time with Popmoney?
Yes. You can request money from multiple contacts by entering their phone numbers or email addresses in the "From" field. You can also request and specify different amounts from different people in the same request.
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POPMONEY - Why do I have limits on my Popmoney requests?
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POPMONEY - Why do I have limits on my Popmoney requests?
For your protections, limits have been created on how many requests and value of requests can be sent during various time periods. Please click the icon next to the Amounts field to view your available limits.
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POPMONEY - Can I send money internationally with Popmoney?
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POPMONEY - Can I send money internationally with Popmoney?
No, currently you can only use Popmoney to send money within the United States. If you send a payment to your contact's email or mobile, your contact will be required to provide a US bank account to receive the funds. Otherwise, the payment cannot be processed and the funds will be returned to your account.
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How do I add a contact in Popmoney?
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How do I add a contact in Popmoney?

There are two ways to add a contact:

1. Click on the Contacts tab and click the Add Contact button. Enter the required fields and click Save.

2. Click on the Add New Contact link in the drop-down list that appears when you click on the “To” field. Enter the required fields on the popup window and click Save.

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Why am I asked to enter a message in Popmoney to the person I’m sending money to?
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Why am I asked to enter a message in Popmoney to the person I’m sending money to?
A personal message helps to give your contact confidence that they are receiving a payment from someone they know. It is also your opportunity to communicate the purpose of the payment.
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Why are some of my Popmoney contact options missing from the Send Method dropdown list?
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Why are some of my Popmoney contact options missing from the Send Method dropdown list?
For your protection, your contacts' accounts or email addresses in Popmoney may be placed on hold or suspended for various reasons. If this occurs, then you may not send money to these accounts. For example, if you fail verification when attempting to send money to them, this would result in a hold.
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POPMONEY - After I send money to someone with Popmoney, how long does it take for my money to be debited from my account?
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POPMONEY - After I send money to someone with Popmoney, how long does it take for my money to be debited from my account?

If you make a payment before 7:00p.m. Pacific time on a business day, the funds will be debited from your account on the same day. If you make a payment after 7:00p.m. Pacific time or on a nonbusiness day, the funds will be debited from your account on the next business day.

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When will the recipient receive funds I send to him/her with Popmoney?
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When will the recipient receive funds I send to him/her with Popmoney?
This depends on the delivery option selected by the sender. If the sender has selected 3-Day or Standard delivery, then the recipient will receive the funds within 3 business days after accepting the payment. If the sender has selected Next Day or Express Delivery, then the recipient will receive the funds 1 business day after accepting the payment. If the sender does not have an option to select a delivery speed, funds will normally be available to the recipient on the next business day if they have used Popmoney and have selected the Automatic Deposit option. Funds will also be available on the next business day if you have provided your contact's account information. In some cases, like when you have exceeded payment limits, the funds will be available in 3 business days.
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These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

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