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Can I make extra payments on my loan without a prepayment penalty?
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Can I make extra payments on my loan without a prepayment penalty?
Yes. There are no prepayment penalties on any MutualBank personal loans.
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Can I change my loan payment due date?
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Can I change my loan payment due date?
The due date is established at the time you sign your loan agreement. At that time, the date of first payment may be set between 30 and 45 days from the date of signing the agreement. There is not a process to change that date. However, you may use Internet Banking to transfer payments from your MutualBank checking or saving account to your loan, and you may elect to make payments ahead of the due date on your loan.
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If I prefer to mail a check to pay for my loan, where should I mail my checks to?
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If I prefer to mail a check to pay for my loan, where should I mail my checks to?

MutualBank
P.O. Box 551
​Muncie, IN 47308

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What are the different ways I can make my loan payments?
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What are the different ways I can make my loan payments?

If you have a MutualBank checking or savings account in addition to a loan you have with us: 

- You can pay your loan in online banking via transferring funds between accounts within online banking.  Haven't signed up for online banking? Enroll here.
 

If you do not have a MutualBank checking or savings account, you can:

- Set up payment through your bank of choice via their bill payment system.

- Use our Loan Pay online service to pay with any checking or savings account you have.

- Contact us or visit any financial center location and we can help set up a transfer from your bank account to pay your loan payments.

- Mail a check to:

MutualBank
P.O. Box 551
​Muncie, IN 47308

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How do I sign up to manage my personal loan online?
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How do I sign up to manage my personal loan online?
After your loan has been approved and processed, you’ll need to visit here to enroll for online banking. In the account number field, enter your loan number and select LOAN in the account type dropdown. Then complete the information and submit. We will then set up your online account. If you don’t know your loan number, please contact our Customer Support.
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Can I manage my loans online? If so, what sorts of tasks can I complete online?
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Can I manage my loans online? If so, what sorts of tasks can I complete online?
Yes. You can view your payment schedule, your payment amount, and your loan statements online. If you have a MutualBank checking or savings account, you will then be able to pay your loan payments via transferring funds from a selected MutualBank account.

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

ALL YOU NEED TO KNOW

Frequently Asked Questions

 

 

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