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Category: Check Deposit

Error Messages

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What do I do if mobile check deposit won’t accept the picture of my check?
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What do I do if mobile check deposit won’t accept the picture of my check?
Make sure the check is on a flat surface without anything else in the area and retake the photo.
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What should I do if I receive a “this check has already been submitted” message?
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What should I do if I receive a “this check has already been submitted” message?
Your check has already been received as a deposit and cannot be accepted for deposit again.
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What should I do if I receive a “Could not find endorsement on back of check” error?
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What should I do if I receive a “Could not find endorsement on back of check” error?
Make sure the check is endorsed and retake the photo.
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What should I do if I receive a “Cannot read the check” error?
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What should I do if I receive a “Cannot read the check” error?
You’ll need to retake the photo. Be sure to hold the camera steady and ensure all four corners of the check are visible.
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What should I do if I receive a “it appears you submitted 2 images of front of check” error?
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What should I do if I receive a “it appears you submitted 2 images of front of check” error?
Retake the photos and ensure that you have an image of the front and back of the check.
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What should I do if I receive a “cannot read account data on bottom of check” error?
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What should I do if I receive a “cannot read account data on bottom of check” error?
Ensure the camera is in focus and all four corners are visible and then retake the photo.
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What should I do if I receive a “significant rotation or angle detected” error?
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What should I do if I receive a “significant rotation or angle detected” error?
You’ll need to retake the photo. Hold your device flat above check and keep all four corners of the check visible.
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What should I do if I receive a “poor lighting or contrast detected” error?
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What should I do if I receive a “poor lighting or contrast detected” error?
Please retake the photo with better lighting.
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What should I do if I receive a “The amount you entered did not match the amount detected” error?
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What should I do if I receive a “The amount you entered did not match the amount detected” error?
The deposit amount you entered did not match the amount detected on the check. Please re-enter the amount and retake photo. Or, go to ‘New Deposit’ and try the deposit again.

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

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