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Allpoint ATMs

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What if the ATM I found via the Allpoint locator is branded as part of another financial institution? Is it still an Allpoint ATM?
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What if the ATM I found via the Allpoint locator is branded as part of another financial institution? Is it still an Allpoint ATM?

ATMs on the Allpoint Locator are guaranteed surcharge-free regardless of location branding. The ATM should have an acceptance mark with the Allpoint logo in addition to being on the Locator.

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The Allpoint locator and app listed an ATM as part its ATM network. But when I visited it, the ATM did not have the Allpoint logo on it. Is it still an Allpoint ATM?
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The Allpoint locator and app listed an ATM as part its ATM network. But when I visited it, the ATM did not have the Allpoint logo on it. Is it still an Allpoint ATM?

Yes. All ATMs listed on our ATM locator are surcharge-free, even if the Allpoint logo is not on the ATM.

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I used my debit card at an Allpoint ATM but I was still charged a fee. How can I get a refund?
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I used my debit card at an Allpoint ATM but I was still charged a fee. How can I get a refund?

We apologize for your inconvenience. Please visit Allpoint's surcharge refund page to submit your surchage refund request directly or call the Allpoint Network Service Line at 800-809-0308. They will promptly investigate the matter and will refund the surcharge fees you were assessed if the ATM was in fact an Allpoint ATM.

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How can I be sure that an ATM is part of the Allpoint ATM network?
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How can I be sure that an ATM is part of the Allpoint ATM network?

Simply use our ATM locator or the Allpoint app to find Allpoint ATMs. All ATMs listed on our official Allpoint ATM locator are surcharge-free for Allpoint cardholders to use. Another way to check is to verify that our logo is on ATM.

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Where are Allpoint ATMs located?
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Where are Allpoint ATMs located?

Allpoint's 55,000 surcharge-free ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS/pharmacy, Kroger, Target, Walgreens, Winn-Dixie and many others. Use the ATM locator to find the Allpoint ATM closest to you or download the Allpoint app for your smartphone.

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I used an Allpoint ATM and the "surcharge message" screen said I would be charged a fee for the transaction. Will I be charged?
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I used an Allpoint ATM and the "surcharge message" screen said I would be charged a fee for the transaction. Will I be charged?

No. Due to the technical limitations of certain types of ATM machines, we are not able to prevent the "surcharge message" screen from appearing on some Allpoint ATMs. You should continue the transaction by answering "yes" on this screen. When you get your receipt, you'll see that you were not assessed a surcharge (i.e., the withdrawal amount on your receipt will show $20, $40, $60, etc., as opposed to $21.50, $41.50, $61.50, etc. shown when you pay a surcharge).

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

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