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Top FAQ

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What is MutualBank's routing number?
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What is MutualBank's routing number?
MutualBank's routing number is 274970681.
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How do I order or reorder checks?
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How do I order or reorder checks?

To order checks, visit Main Street Check's website. From there you'll enter your account information (account number and routing number) and will be able to select your check design and quantity.

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What's the first thing I should do if I suspect someone is making fraudulent charges on my debit card?
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What's the first thing I should do if I suspect someone is making fraudulent charges on my debit card?

Contact us as soon as possible at 1-800-382-8031 (option 0).

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How do I enroll in Online Banking?
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How do I enroll in Online Banking?

If you have an active checking, savings or loan account with us, visit our online banking enrollment form here to get started.

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How do I report a lost or stolen debit card?
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How do I report a lost or stolen debit card?

Contact us as soon as possible at 1-800-382-8031 (option 0).

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What do I need to do before I can download and use the MutualBank App?
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What do I need to do before I can download and use the MutualBank App?

To download our mobile app and connect your accounts to it, you must:

After completing the steps above, you'll then be able to download our app and connect it to your MutualBank accounts. See the links to download below:

Apple | Android

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Why is it a good idea to call MutualBank before I go on vacation or on a trip out of state?
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Why is it a good idea to call MutualBank before I go on vacation or on a trip out of state?

We monitor your card activity for any signs of fraud and usually a purchase made outside the state of Indiana is a strong, potential indication of fraud. So that your debit/credit cards work while you travel, please call us at 800-382-8031 or stop in your local financial center to inform us of your travel plans. We're doing all we can to protect your accounts from fraud!

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Can someone apply for a mortgage before he/she finds a property to purchase?
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Can someone apply for a mortgage before he/she finds a property to purchase?

Yes, applying for a mortgage loan before you find a home may be the best thing you could do! If you apply for your mortgage now, we could issue an approval subject to you finding the perfect home.

You can use the pre-qualification letter to assure real estate brokers and sellers that you are a qualified buyer. Having a pre-qualification letter for a mortgage may give more weight to any offer to purchase that you make.

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How will I know if my mobile check deposit deposit was accepted?
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How will I know if my mobile check deposit deposit was accepted?
You will be able to track the status of your deposit through the MutualBank app and the ‘Deposits’ tab. If your deposit is not accepted, you will receive an email from customersupport@bankwithmutual.com. The email will be sent to the email address we have on file.
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How long does it usually take to hear back regarding whether my loan application has been approved or denied?
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How long does it usually take to hear back regarding whether my loan application has been approved or denied?
Typically, our lenders strive to make a loan decision the same day a complete application is submitted and contact you as soon as possible regarding your application.
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These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

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