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Category: Checking / Savings

Debit & ATM Cards

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What's the first thing I should do if I suspect someone is making fraudulent charges on my debit card?
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What's the first thing I should do if I suspect someone is making fraudulent charges on my debit card?

Contact us as soon as possible at 1-800-382-8031 (option 0).

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How do I report a lost or stolen debit card?
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How do I report a lost or stolen debit card?

Contact us as soon as possible at 1-800-382-8031 (option 0).

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Why is it a good idea to call MutualBank before I go on vacation or on a trip out of state?
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Why is it a good idea to call MutualBank before I go on vacation or on a trip out of state?

We monitor your card activity for any signs of fraud and usually a purchase made outside the state of Indiana is a strong, potential indication of fraud. So that your debit/credit cards work while you travel, please call us at 800-382-8031 or stop in your local financial center to inform us of your travel plans. We're doing all we can to protect your accounts from fraud!

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How quickly will I receive my debit card after opening my checking account?
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How quickly will I receive my debit card after opening my checking account?

If you opened a new checking account with MutualBank online, please allow 7-10 business days for your debit card to arrive. Once you receive your new debit card, please call the 800-number on the front of your card to activate it and set up your pin.

Your Point-of-sale (POS) transactions will be limited to $2,000.00 within 24 hours and your ATM withdrawals will be limited to $500.00 within 24 hours.

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Do I need to do anything special with my debit card if I’m planning on traveling?
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Do I need to do anything special with my debit card if I’m planning on traveling?
Always call us before you travel! One of the ways we aim to protect your accounts is flagging transactions that happen outside of geographical regions you normally use your card. Call Customer Support at 800-382-8031 to report any travel plans. We want to make sure your Debit/ATM cards work while you're traveling!
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When will I receive my ATM Card after opening my savings account?
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When will I receive my ATM Card after opening my savings account?

If you opened a new statement savings account with MutualBank, please allow 7-10 business days for your ATM card to arrive. You will not need to activate your ATM card.

Limits:
Your ATM withdrawals will be limited to $200.00 within 24 hours.

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What sorts of things can I do within the MutualBank app to manage my MutualBank debit card?
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What sorts of things can I do within the MutualBank app to manage my MutualBank debit card?

Our app provides you powerful tools for managing and protecting your debit cards. Misplace a wallet? Simply turn your card off. When found, you can turn it back on. Plus you can also set card limits and control how your cards are used. It’s strong protection for your debit cards and can be accessed from either the accounts page or under the "More" menu.

Turn your card On/Off when  you lose it or if it's stolen
From Manage My Cards, you can review the statuses of each of your cards and you can block cards (and unblock them) almost instantly. When blocked, purchases made with your card are declined. Unblock it and your card works like normal!

Set transaction amount and geography limits on your card
Setting transaction amount limits is another card control feature that is great for controlling family spending. If a purchase exceeds a certain dollar amount, the card is declined. Similarly, setting a location limit lets you block international transactions or block transactions outside a selected area. Just enter an address and set the active radius. If the card is used outside the selected area, the purchase will be declined.

Select the type of purchases your card can be used for
Setting merchant limits restricts your card from being used at certain types of merchants. So, for example, you can set it so your kids can use the card to put gas in the car but not to see a movie. How's that for keeping you in control?

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

ALL YOU NEED TO KNOW

Frequently Asked Questions

 

 

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