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Category: Checking / Savings

UCreate Photo Cards

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How can I personalize my debit card with UCreate?
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How can I personalize my debit card with UCreate?

Our UCreate cards give you two options to customize your debit card and make it your own! You can either use a full image as the background of your card or create an identity card that features a profile picture of you in the corner of your card for ID purposes. 

Learn more about UCreate cards here.

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Is customizing my card with UCreate free or is there a fee to do so?
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Is customizing my card with UCreate free or is there a fee to do so?

Ordering a UCreate customized card costs $10. This will be deducted from your checking account linked to your VISA® Debit Card each time you create a new card. 

Learn more about UCreate cards & create yours!

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How long will it take to receive my personalized UCreate debit card after ordering?
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How long will it take to receive my personalized UCreate debit card after ordering?
After your request has been submitted and approved by MutualBank, you can expect your card to be mailed within 7-10 business days.
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If I have an existing MutualBank VISA® Debit Card, can I still make my own personalized UCreate debit card?
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If I have an existing MutualBank VISA® Debit Card, can I still make my own personalized UCreate debit card?

Yes! In order to receive your new customized card, you will need to order it online first. You will receive your customized debit card in the mail. It will have a new card number and new PIN.

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Can business checking account customers create a UCreate card?
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Can business checking account customers create a UCreate card?

Yes! The same $10 cost and image guidelines apply.

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Who's eligible to order a MutualBank UCreate VISA® Debit Card?
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Who's eligible to order a MutualBank UCreate VISA® Debit Card?
Those who have a MutualBank account with a VISA® Debit Card are eligible. The primary account owner and joint owners on the account can customize their cards with an image and order them.
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We have a joint account. Can we each have different images on our UCreate cards? Can we both have the same image?
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We have a joint account. Can we each have different images on our UCreate cards? Can we both have the same image?
You can both have the same image or you can both choose a different image. Each card order is separate and will track to the card number. Whether you choose the same image for two separate cards or two different images for two separate cards, you will be billed $10.00 for each photo debit card ordered.
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If I pay a bill using my current MutualBank debit card, do I need to do anything when I receive my new personalized UCreate debit card?
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If I pay a bill using my current MutualBank debit card, do I need to do anything when I receive my new personalized UCreate debit card?
All new customized cards come with a new card number, three-digit security code and PIN. And so yes, when your new card arrives, you'll need to contact the vendor(s) who initiates the bill payment and switch the transaction to your new card number.
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What happens when my personalized UCreate debit card expires?
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What happens when my personalized UCreate debit card expires?
Upon expiration of your card, a new card will be sent with the same image as your most recent card.
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What images are not acceptable to make my personalized UCreate debit card?
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What images are not acceptable to make my personalized UCreate debit card?

Please see our UCreate Image Guidelines for our criteria for acceptable photo submissions. MutualBank reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by email within two business days. You may submit a new image anytime following your rejection.

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These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

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