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Category: UChoose Rewards

Stolen Accounts / Security

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Why is it a good idea to call MutualBank before I go on vacation or on a trip out of state?
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Why is it a good idea to call MutualBank before I go on vacation or on a trip out of state?

We monitor your card activity for any signs of fraud and usually a purchase made outside the state of Indiana is a strong, potential indication of fraud. So that your debit/credit cards work while you travel, please call us at 800-382-8031 or stop in your local financial center to inform us of your travel plans. We're doing all we can to protect your accounts from fraud!

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What should I do if someone gains unauthorized access to my UChoose Rewards account online?
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What should I do if someone gains unauthorized access to my UChoose Rewards account online?

Contact us immediately at 800-382-8031 or email us at customer.support@bankwithmutual.com if this happens to you and we can help.

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If someone manages to get access to my UChoose Rewards username and password, can they redeem my points?
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If someone manages to get access to my UChoose Rewards username and password, can they redeem my points?

Yes, they can redeem your points if the login information is compromised and used improperly.

Contact us immediately at 800-382-8031 or email us at customer.support@bankwithmutual.com if you think someone has gained access to your rewards account and we can help.

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What will happen to my UChoose Rewards points if my card is lost or stolen?
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What will happen to my UChoose Rewards points if my card is lost or stolen?

If your card is lost or stolen and a replacement is issued, points will automatically be transferred to the new card. Once you receive your new card, you will need to re-register on UChooseRewards.com with your new card.

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

ALL YOU NEED TO KNOW

Frequently Asked Questions

 

 

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