logo Login
Category: Mobile & Tablet Apps

General Questions

open
How do I setup Instant Balances on the MutualBank app?
x
How do I setup Instant Balances on the MutualBank app?

Our Instant Balance feature makes it super easy to check your account balances at a glance, without having to log into the app. To enable it, follow the instructions below:

  1. Make sure you have the latest version of our app downloaded. Visit your respective app store (Apple, Android, Fire, etc.) and check to see if there are any app updates available.

  2. Log into the MutualBank app.

  3. Select the "MORE" option on the bottom right of the screen.

  4. Select "INSTANT BALANCE SETTINGS" on the next screen.

  5. Toggle the Instant Balance option to ON (when on, the selector will be green).

  6. Select which accounts you'd like to enable instant balances for.

  7. Now when you open the app, there will be a dollar sign icon on the top right of the screen. Select that and then you should be able to see your instant balances without logging in!
open
What do I need to do before I can download and use the MutualBank App?
x
What do I need to do before I can download and use the MutualBank App?

To download our mobile app and connect your accounts to it, you must:

After completing the steps above, you'll then be able to download our app and connect it to your MutualBank accounts. See the links to download below:

Apple | Android

open
Which mobile app stores offer the MutualBank app for download?
x
Which mobile app stores offer the MutualBank app for download?

Our app is available on Apple iOS, Android, and Kindle Fire devices (both smartphones and tablets).

To download the app: Click the links above from your mobile device or go to your respective app store and search “MutualBank”.

open
Which accounts can I access in from the MutualBank app?
x
Which accounts can I access in from the MutualBank app?

You can access any account you’ve set up in online banking. When you register for Mobile Banking, you can choose which accounts you want to access.

open
Are there fees to use Mobile Banking or the MutualBank app?
x
Are there fees to use Mobile Banking or the MutualBank app?

We don’t charge fees to access or use our mobile app. You should contact your mobile service carrier for information about fees associated with sending or receiving text messages or accessing the Internet from your mobile phone.

open
Does the MutualBank app work on both smartphones and tablets?
x
Does the MutualBank app work on both smartphones and tablets?

Yes! Versions of our app are available on Apple and Android phones and tablets.

open
What is mobile check deposit?
x
What is mobile check deposit?

Mobile check deposit allows you to deposit your paper check via the MutualBank app. You can learn more about mobile check deposit here.

open
How do I set up Apple® Touch ID and use it with the MutualBank app?
x
How do I set up Apple® Touch ID and use it with the MutualBank app?

Note that Apple® Touch ID only works with iPhone 5s models or newer. Touch ID is not available for our iPad app. Follow the steps below to enable Touch ID!

  1. Make sure you have the latest update of our app downloaded. Most people set their app updates to happen automatically but if you want to make sure you have the newest version, go to the app store and then click the UPDATES menu option. If there's an update for our a, it will appear on this screen. If not, you have the latest version downloaded.

  2. Set up Touch ID on your phone if you haven't already for another app. You can view the instructions: https://support.apple.com/en-us/HT201371

  3. Open the MutualBank app and click the  Touch ID button at the bottom left of the screen. Then it will walk you through completing the setup from there!

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

ALL YOU NEED TO KNOW

Frequently Asked Questions

 

 

Back To Top

questionmark sign - Mutual BankNeed Help?