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Category: Mobile & Tablet Apps

Setup, Download & Users

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What do I need to do before I can download and use the MutualBank App?
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What do I need to do before I can download and use the MutualBank App?

To download our mobile app and connect your accounts to it, you must:

After completing the steps above, you'll then be able to download our app and connect it to your MutualBank accounts. See the links to download below:

Apple | Android

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Which mobile app stores offer the MutualBank app for download?
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Which mobile app stores offer the MutualBank app for download?

Our app is available on the Apple App Store for Apple devices and the Google Play Store for Android devices. To download the app, visit those app store links from your mobile device or go to your respective app store from your device and search “MutualBank”.

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Can I download and use the MutualBank app on multiple devices?
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Can I download and use the MutualBank app on multiple devices?

Yes. You can use the MutualBank app on multiple devices. After you've completed the initial setup process on your first device, just simply visit the app store from any other device you want to use our app on and download it.

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Can I enroll in mobile banking from the MutualBank app?
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Can I enroll in mobile banking from the MutualBank app?

Yes! Simply search "MutualBank" from your respective app store and download the MutualBank app. After opening the app, there is a link below the sign in box that says "First time user? Enroll now". Click that link and then enter in your MutualBank account information on the following screen to submit your enrollment.

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How do I enable mobile banking from within online banking?
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How do I enable mobile banking from within online banking?

You can register for Mobile Banking through logging into online banking. Be sure to turn on your mobile phone and make sure it’s ready to receive text messages.

Here are the instructions:

  1. Log into online banking
  2. Click OPTIONS at the top of screen
  3. Scroll down until you reach the Mobile Banking Profile section
  4. Click the ENROLL NOW button
  5. Agree to the the Terms and Conditions and click CONTINUE
  6. Select all of the mobile services you wish to enroll in and click CONTINUE
  7. Select the accounts you wish to use with mobile banking and click CONTINUE
  8. Enter your mobile phone number click CONTINUE
  9. You will then receive an activation code via text message.
  10. Enter this activation code and click ACTIVATE

Now you're all set to use our mobile app! Visit the Apple iOS or Android app stores to download our app!

Contact Customer Support at 800-382-8031 or customer.support@bankwithmutual.com to assist you with any part the registration process.

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I haven't received the mobile banking activation code on my mobile phone. What should I do?
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I haven't received the mobile banking activation code on my mobile phone. What should I do?

First, double check the mobile phone number you entered during registration. If it is correct, here are some other options for resolving the issue:

  • Verify that your mobile phone is on and able to receive text messages
  • Check with your mobile service carrier if you’re not sure you can receive text messages
  • Contact your mobile service carrier and make sure your phone can send and receive messages to and from a standard U.S. short code.
  • Request a new activation code - Go to online banking and access your mobile banking profile. On the My Phones page, find the phone number and select the option Get new activation code. You will receive a text message with a new activation code.

If you’re still having problems with the activation code, contact our customer support for assistance.

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Can I register multiple users to the same phone for mobile banking?
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Can I register multiple users to the same phone for mobile banking?
For security reasons, only one user can register per phone. However, once you complete the registration process, you can add more phones to your account.
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I received my activation code but never used it - what do I do now?
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I received my activation code but never used it - what do I do now?
Your activation code expires 24 hours after it is sent to you. However, you can always request a new activation code. Go to online banking and access the Mobile Banking pages. On the My Phones page, find the phone number and select the option Get new activation code. You will receive a text message with a new activation code.
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Why do I need to verify my email address and phone number to use mobile banking?
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Why do I need to verify my email address and phone number to use mobile banking?
Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

ALL YOU NEED TO KNOW

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