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Category: Check Deposit

General Questions

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What is mobile check deposit?
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What is mobile check deposit?

Mobile check deposit allows you to deposit your paper check via the MutualBank app.

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How do I access the mobile check deposit feature?
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How do I access the mobile check deposit feature?

In the MutualBank app, click the "Deposits" tab to access mobile check deposit.

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How do I sign/endorse the check to deposit with mobile check deposit?
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How do I sign/endorse the check to deposit with mobile check deposit?

Each check needs to be endorsed so that you know it was deposited through our app. Examples include:

"For mobile deposit only"
(your signature here)

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"Mobile deposit"
(your signature here)

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How long should I keep my paper check after depositing it with mobile check deposit?
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How long should I keep my paper check after depositing it with mobile check deposit?
You need to retain your paper check for 45 days after the deposit. After this time, your paper check should be destroyed.
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Do I have to agree to the terms and conditions to use mobile check deposit?
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Do I have to agree to the terms and conditions to use mobile check deposit?

By using mobile check deposit, you are accepting the terms and conditions. If you do not agree to the terms and conditions, please do not use mobile check deposit or notify us to remove this option from your MutualMobile app.

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How will I know if my mobile check deposit deposit was accepted?
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How will I know if my mobile check deposit deposit was accepted?
You will be able to track the status of your deposit through the MutualBank app and the ‘Deposits’ tab. If your deposit is not accepted, you will receive an email from customersupport@bankwithmutual.com. The email will be sent to the email address we have on file.
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How long will my check images be in mobile banking after depositing a check with mobile check deposit?
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How long will my check images be in mobile banking after depositing a check with mobile check deposit?
Images will be available for 45 days from the date of deposit. Your mobile check deposit history will be available for 90 days. After this time, you will need to view your account transaction history.

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

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