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What are text banking keywords and how do I use them?
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What are text banking keywords and how do I use them?

Keywords are the text messages you send to request account information or ATM and branch locations. See the list of things you can do via text banking and their shortcodes below.

Check the balances for all accounts you’ve registered in Mobile Banking:
B, BAL, BALANCE, BALANCES

Check the most recently posted transactions of the account you specify​:
STMT, TRAN, HIST. Reply "NEXT" or "MORE" to view more transactions.

Find ATMs, branch locations:
ATM, BRANCH, BOTH 

Stop receiving Mobile Banking alerts:
STOP, END, CANCEL, UNSUBSCRIBE, STOP ALL

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What does a typical text banking request and response look like?
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What does a typical text banking request and response look like?

Balance Request:
User Text: BAL
Response: BAL @ 1/2/2011 14:59 * 1254 CHK1 $3,849.27  *  5764 CHK2 $2,555.02  * 4254 SAV1 $14,116.00 Reply STOP to cancel.

Transaction History Request:
User Text: TRAN
Response: TRAN CHK1 1/20/2011 14:50 1207 PMT $5.55 1205 WDL $50.00 1201 DEP $100.00 Reply NEXT. Msg&Data rates may apply

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What number do I send my text banking requests to?
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What number do I send my text banking requests to?
Send all text messages to 48179.
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Are text banking keywords case-sensitive?
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Are text banking keywords case-sensitive?
No. Whether you type "BAL" or "bal," you will receive a response with your account balance information.
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I have text messaging enabled on my mobile phone. Why can't I receive text banking messages?
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I have text messaging enabled on my mobile phone. Why can't I receive text banking messages?
Your mobile service carrier may be blocking short codes, or you may have blocked short codes in your phone options. You must have short codes enabled to use Mobile Banking. (Short codes are abbreviated phone numbers, usually five digits, used to send Mobile Banking messages.) Check your phone options and then contact your mobile service carrier to ensure they aren't blocking short codes.
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I received my text banking results in multiple messages. Some arrived quickly, but others did not. Why did it take so much longer for the others to arrive?
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I received my text banking results in multiple messages. Some arrived quickly, but others did not. Why did it take so much longer for the others to arrive?
If you receive one message, it means we've sent all the response messages to you, and you should receive them shortly. It may take a few minutes to receive them all, depending on your mobile service. If you haven't received all your messages after a few minutes, please contact us. If the problem persists, you may want to contact your mobile service carrier.
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Why are my text banking results sent as multiple messages?
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Why are my text banking results sent as multiple messages?
Text messages are limited to 160 characters. Sometimes your account information is sent in multiple messages because it exceeds the character limit — no more than five messages at a time.
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What should I do if I don't get a response to a text banking request?
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What should I do if I don't get a response to a text banking request?
Make sure you’re sending text messages to 48179. Be sure to check the keyword and any additional information required for the request, such as the financial institution’s identifier, account nickname, or address.
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What is a shortcode and how is it used in text banking?
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What is a shortcode and how is it used in text banking?
A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999; six-digit short codes range from 222222 to 899999. You can send and receive text messages from a standard U.S. short code as well as a traditional phone number.
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Why are my text banking messages coming from 48179?
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Why are my text banking messages coming from 48179?
You receive all Mobile Banking text messages from 48179. To make it easier to recognize our text messages, add our number to your contacts.

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

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