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What if my phone is lost or stolen? Is my banking information at risk?
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What if my phone is lost or stolen? Is my banking information at risk?

If your mobile phone is lost or stolen, contact your carrier to freeze service. No one can access your account without knowing your password, and, in some cases, your unique username.

To prevent unauthorized access to your account, you can deactivate your phone in Online Banking: 

  1. Log into online banking
  2. Click OPTIONS at the top of the screen.
  3. Scroll down to the MOBILE BANKING PROFILE section and click MANAGE DEVICES
  4. Find the phone number of the device you want to deactivate and select the option "Stop using this phone for Mobile Banking”.
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Is my personal or financial information stored on my phone?
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Is my personal or financial information stored on my phone?

No. We don’t save any files with your personal or financial information on your phone. That information stays strictly within online banking.

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Is the MutualBank Mobile App and mobile banking secure?
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Is the MutualBank Mobile App and mobile banking secure?

To ensure the safety and privacy of your account information, we provide some key security features in Mobile Banking:

  • Unique Activation Code — We send you a unique activation code to verify your phone number. This code associates your mobile phone with your account. This verification also lets you know your mobile phone number has been successfully registered in our system.
     
  • Authentication — You are authenticated for every interaction with Mobile Banking.
     
  • Fraud Detection — We incorporate mechanisms such as transaction validation and transaction reconciliation processes to detect fraud. 
     
  • No Identifiable Information — We don’t return any personally identifiable information in a text message, such as your full account number, e-mail address, or personal address. We never ask for or include your user ID or password in any message we send.
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How do I set up Apple® Touch ID and use it with the MutualBank app?
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How do I set up Apple® Touch ID and use it with the MutualBank app?

Note that Apple® Touch ID only works with iPhone 5s models or newer. Touch ID is not available for our iPad app. Follow the steps below to enable Touch ID!

  1. Make sure you have the latest update of our app downloaded. Most people set their app updates to happen automatically but if you want to make sure you have the newest version, go to the app store and then click the UPDATES menu option. If there's an update for our a, it will appear on this screen. If not, you have the latest version downloaded.

  2. Set up Touch ID on your phone if you haven't already for another app. You can view the instructions: https://support.apple.com/en-us/HT201371

  3. Open the MutualBank app and click the  Touch ID button at the bottom left of the screen. Then it will walk you through completing the setup from there!

 

 

These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

ALL YOU NEED TO KNOW

Frequently Asked Questions

 

 

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