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POPMONEY - How do I sign up for POPMONEY?
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POPMONEY - How do I sign up for POPMONEY?

In order to sign up for POPMONEY, you must enrolled in our online banking and bill pay. Visit here to enroll in online banking. View instructions here to sign up for bill pay.

After you are enrolled in both online banking and bill pay, follow the instructions below to use POPMONEY:

1. Log into online banking
2. Click on the BILL PAYMENT menu option
3. Within bill pay, click the POPMONEY option

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POPMONEY - What is Popmoney?
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POPMONEY - What is Popmoney?
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POPMONEY - What are the different ways I can send money to someone with Popmoney?
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POPMONEY - What are the different ways I can send money to someone with Popmoney?

You can send money to someone using their email address, mobile number or account information.

Email address: 
Your contact will receive an email with instructions on how to direct the payment into his or her account. 

Mobile number: 
A text message will be sent to the recipient on your behalf with instructions on how to direct the payment into his or her account. 

Account Information (routing and account number): 
The money will be deposited directly into your contact's account. You will also have the option to send an email to your contact.

Note that Popmoney fees are $.50 cents per payment sent and $.75 cents per payment requested. These fees will be deducted from your MutualBank checking account associated with your online banking profile.

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What can I use Popmoney for?
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What can I use Popmoney for?

Popmoney is easy and convenient for you and the people you send money to. They can simply receive the money into their bank account online.

The following are just a few of the convenient ways that you can use Popmoney:

  • Send money to your child at college
  • Send a gift to family and friends
  • Reimburse friends for a fun outing
  • Pay your babysitter or your lawn care service
  • Pay rent to your landlord or roommates
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POPMONEY - How do I send money with Popmoney from within online banking?
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POPMONEY - How do I send money with Popmoney from within online banking?

To send money, log in to your online banking account and select the BILL PAY* menu option. Once you are within the bill pay interface, select the POPMONEY menu option. From there, follow the instructions in the video below:

To view the tutorial:

  1. Click on the video player below.
  2. After it opens, click the down arrow.
  3. Then find and click SENDING MONEY

bcm_videoplayer_banner

*Note that to use Popmoney, you must be enrolled in Bill Pay. See instructions on how to enroll in bill pay here.

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Can I create a Popmoney payment with a future date?
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Can I create a Popmoney payment with a future date?

Yes, Popmoney allows you to schedule one-time or recurring future payments.

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POPMONEY - What are the fees associated with Popmoney?
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POPMONEY - What are the fees associated with Popmoney?
A minimum .50 cent fee will be charged for each Popmoney transaction. Fees for the transaction are displayed below the amount field.
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Why am I asked to verify my mobile number to deposit a Popmoney payment sent to my email address?
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Why am I asked to verify my mobile number to deposit a Popmoney payment sent to my email address?
As a security precaution, the sender provided your mobile number when they scheduled the payment. You need to verify access to this mobile number in order to confirm your identity and receive the funds.
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POPMONEY - When will the funds be available in my bank account after I deposit a payment from Popmoney?
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POPMONEY - When will the funds be available in my bank account after I deposit a payment from Popmoney?
All payments are available within 3 business days, though some may be available sooner depending on delivery speed and the date that the payment was sent.
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POPMONEY - Why don't I see a Popmoney payment that I'm expecting?
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POPMONEY - Why don't I see a Popmoney payment that I'm expecting?
If you are expecting a payment and you do not see it in your Incoming Payments, this is most likely because you have not added the email address or mobile number from which the payment was sent. If you have not added this email address or phone number, go to Preferences to add and verify it. Once you are done, you will be able to see the payment immediately.
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These questions and answers are provided for general information only and may not be completely accurate in every situation. The information provided is not legally binding on MutualBank or any of its affiliates or subsidiaries. For assistance with specific questions regarding your account(s), please contact us.

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