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Who's eligible for a MutualBank customized VISAŽ Debit Card?

Those who have a MutualBank account with a VISAŽ Debit Card. The primary account owner and joint owners on the account can customize their card. 

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What if I have an existing MutualBank VISAŽ Debit Card?

In order to receive your new customized card, you will need to Apply Online first. You will receive your customized debit card in the mail. You will receive a new card number and new PIN.

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What will happen to my existing MutualBank VISAŽ Debit Card?

Your existing card will be closed 30 days after your new customized debit card is ordered.

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How often can I change my design to a customized MutualBank VISAŽ Debit Card?

You can change the existing card for either the primary account owner or joint owner as often as you like.

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What images are not acceptable?

Please see our Image Guidelines for our criteria for acceptable photo submissions. MutualBank reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by email within two business days. You may submit a new image anytime following your rejection. 

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How much does it cost?

A fee of $10.00 will be deducted from your checking account linked to your VISAŽ Debit Card each time you create a new card. 

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What happens when my card expires?

Upon expiration of your card, a new card will be sent with the same image as your most recent card. 

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How will I receive my personalized card? 

Your card will be mailed to you via the US Postal Service. Your PIN mailer will arrive separately for your security. 

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How long will it take to receive my card?

After your request has been submitted and approved by MutualBank, you can expect your card to be mailed within 7-10 business days. 

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What if I pay a recurring bill using my debit card?

When your new card arrives, contact the vendor who initiates the bill payment and switch the transaction to your new card number. All new customized cards come with a new card number, three-digit security code and PIN.

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My husband has a debit card and I have a debit card on our joint account. Can we each have different images? Can we both have the same image?

You can both have the same image or different images. Each card order is separate and will track to the card number. Whether you choose the same image for two separate cards or two different images for two separate cards, you will be billed $10.00 for each photo debit card ordered.

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Does my customized card still earn reward points?

As long as your card is registered at, you will earn reward points. UChoose Loyalty Rewards is a promotional incentive program by MutualBank to its debit cardholders. With UChoose Loyalty Rewards, you can collect points for doing business with MutualBank or by using your debit card. Then, you can use your points to choose from a wide array of products, travel experiences and activities, event tickets, cash and more! Log on to for more information. 

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    Tuesday, April 15, 2014


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Mutual Blog

Personal Banking Security Measures for the 21st Century

clientuploads/21st-Century-Securitysquare180.pngMany of us are constantly connected to the online world these days. This means that the potential is there for our computers and personal information to be compromised which greatly increases the risk of ID theft and financial fraud to occur. However, by taking some basic precautions you can significantly reduce the risk of your computing environment being compromised. Following these simple guidelines should help your computing environment become more secure:

Keep your computer and software up-to-date

Keep your computers and network equipment secured with the latest software updates and enable automatic updates whenever possible.  This includes updates to third party applications such as Java and Adobe Products.  

Use hard drive encryption

In the event your machine is lost or stolen, drive encryption can prevent others from accessing the data on your hard drive.  The purpose is to encrypt or scramble your data on your machine so that it can only be read with your encryption key.Many operating systems offer drive encryption.  Microsoft offers Bitlocker and Apple has FileVault. There are also other third party encryption offerings.   

Enable your firewall

Think of the firewall to your computer as the fence around your property.  If there were multiple holes cut in the fence, it wouldn’t be very useful at keeping people out.  Firewalls are typically enabled by default on Windows machines, but double check to make sure it’s on.  Here are instructions to do so if you are using Windows 7. Only allow necessary applications inbound access through your firewall. The same principles apply to your network firewall. 

Configure your screensaver

Set an auto-locking screensaver so your account gets locked out after a few minutes.  This is useful if you forget to lock your machine when are away from it. On Windows machines this can usually be done by pressing the “Windows Key” and the “L” button simultaneously.

Make your passwords stronger

The longer and more complex the password, the better.  At least 16 characters with a combination of upper and lowecase letters, numbers, and special characters is a best practice.

Configure your router

Use the strongest wireless security available (currently WPA2-CCMP) with a long and complex password for your wireless network. Disable WPS on your wireless router for greater security.   


Think that some secure banking information
of yours has been compromised?

If you suspect that your personal financial information has been compromised, call MutualBank Customer Support at 800-382-8031.


Monday, April 7, 2014


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