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Who's eligible for a MutualBank customized VISAŽ Debit Card?

Those who have a MutualBank account with a VISAŽ Debit Card. The primary account owner and joint owners on the account can customize their card. 

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What if I have an existing MutualBank VISAŽ Debit Card?

In order to receive your new customized card, you will need to Apply Online first. You will receive your customized debit card in the mail. You will receive a new card number and new PIN.

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What will happen to my existing MutualBank VISAŽ Debit Card?

Your existing card will be closed 30 days after your new customized debit card is ordered.

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How often can I change my design to a customized MutualBank VISAŽ Debit Card?

You can change the existing card for either the primary account owner or joint owner as often as you like.

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What images are not acceptable?

Please see our Image Guidelines for our criteria for acceptable photo submissions. MutualBank reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by email within two business days. You may submit a new image anytime following your rejection. 

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How much does it cost?

A fee of $10.00 will be deducted from your checking account linked to your VISAŽ Debit Card each time you create a new card. 

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What happens when my card expires?

Upon expiration of your card, a new card will be sent with the same image as your most recent card. 

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How will I receive my personalized card? 

Your card will be mailed to you via the US Postal Service. Your PIN mailer will arrive separately for your security. 

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How long will it take to receive my card?

After your request has been submitted and approved by MutualBank, you can expect your card to be mailed within 7-10 business days. 

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What if I pay a recurring bill using my debit card?

When your new card arrives, contact the vendor who initiates the bill payment and switch the transaction to your new card number. All new customized cards come with a new card number, three-digit security code and PIN.

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My husband has a debit card and I have a debit card on our joint account. Can we each have different images? Can we both have the same image?

You can both have the same image or different images. Each card order is separate and will track to the card number. Whether you choose the same image for two separate cards or two different images for two separate cards, you will be billed $10.00 for each photo debit card ordered.

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Does my customized card still earn reward points?

As long as your card is registered at UChooseRewards.com, you will earn reward points. UChoose Loyalty Rewards is a promotional incentive program by MutualBank to its debit cardholders. With UChoose Loyalty Rewards, you can collect points for doing business with MutualBank or by using your debit card. Then, you can use your points to choose from a wide array of products, travel experiences and activities, event tickets, cash and more! Log on to UChooseRewards.com for more information. 

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Mutual News
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    Tuesday, November 24, 2015


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Mutual Blog

Personal Social Media Account Security

For many of us, social media has become a part of our everyday lives and helps us conveniently keep tabs on the people and topics we care most about.

Recently however, there has been an increase of social media account take overs by cybercriminals. As stated in the media, one contributing factor in some of the social media account takeovers has been the use of weak passwords.

Tips for creating a stronger password:

  • Passwords should typically:
    • be at least 8 characters in length
    • contain at least 1 number
    • contain at least 1 special character (!@#$$%)
    • contain both upper and lower case characters.
  • Do not use your name, date of birth, maiden name, mother’s maiden name, address, or other easily guessable words for passwords. 
  • Another way to create a strong password is to use a series of words that do not relate to each other. For example, JumpingFastRelaxStop!#.


Social media additional security options:

Another way to help avoid social media account takeover is to use the additional security options available. Two-factor authentication adds an extra layer of security that drastically decreases your chances of account takeover. Two-factor authentication is essentially the using of two separate components to verify your identity, the combination of something you HAVE with something you KNOW. A good example of two-factor authentication you most likely are already used to is withdrawing cash from an ATM, for example. Having both your debit card AND knowing a pin number is required to complete the withdrawal and protect your identity.

A popular and convenient two-factor authentication method is using a combination of both an online password and a text message verification sent to your phone. Enabling this type of authentication typically follows this process:

  1. Enter your password into Facebook or another website
  2. Immediately receive a text on your phone with a temporary pass key
  3. Enter the passkey received back on the site/app and you’re logged in

This may seem like overkill, but enabling this two-factor authentication will drastically decrease the chances of your social accounts being hacked. And actually, the process of setting up and using this authentication is pretty simple and convenient.


How to enable two-factor authentication:

Many popular social networks like Facebook, Twitter, LinkedIN, and others already support two-factor authentication. To learn more about how to do so on the most popular sites on the web, be sure to check out this article:


Wednesday, April 22, 2015


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