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Who's eligible for a MutualBank customized VISAŽ Debit Card?

Those who have a MutualBank account with a VISAŽ Debit Card. The primary account owner and joint owners on the account can customize their card. 

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What if I have an existing MutualBank VISAŽ Debit Card?

In order to receive your new customized card, you will need to Apply Online first. You will receive your customized debit card in the mail. You will receive a new card number and new PIN.

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What will happen to my existing MutualBank VISAŽ Debit Card?

Your existing card will be closed 30 days after your new customized debit card is ordered.

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How often can I change my design to a customized MutualBank VISAŽ Debit Card?

You can change the existing card for either the primary account owner or joint owner as often as you like.

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What images are not acceptable?

Please see our Image Guidelines for our criteria for acceptable photo submissions. MutualBank reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by email within two business days. You may submit a new image anytime following your rejection. 

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How much does it cost?

A fee of $10.00 will be deducted from your checking account linked to your VISAŽ Debit Card each time you create a new card. 

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What happens when my card expires?

Upon expiration of your card, a new card will be sent with the same image as your most recent card. 

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How will I receive my personalized card? 

Your card will be mailed to you via the US Postal Service. Your PIN mailer will arrive separately for your security. 

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How long will it take to receive my card?

After your request has been submitted and approved by MutualBank, you can expect your card to be mailed within 7-10 business days. 

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What if I pay a recurring bill using my debit card?

When your new card arrives, contact the vendor who initiates the bill payment and switch the transaction to your new card number. All new customized cards come with a new card number, three-digit security code and PIN.

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My husband has a debit card and I have a debit card on our joint account. Can we each have different images? Can we both have the same image?

You can both have the same image or different images. Each card order is separate and will track to the card number. Whether you choose the same image for two separate cards or two different images for two separate cards, you will be billed $10.00 for each photo debit card ordered.

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Does my customized card still earn reward points?

As long as your card is registered at UChooseRewards.com, you will earn reward points. UChoose Loyalty Rewards is a promotional incentive program by MutualBank to its debit cardholders. With UChoose Loyalty Rewards, you can collect points for doing business with MutualBank or by using your debit card. Then, you can use your points to choose from a wide array of products, travel experiences and activities, event tickets, cash and more! Log on to UChooseRewards.com for more information. 

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Mutual News
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    Monday, March 2, 2015

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Mutual Blog

Proactive Steps to Take in Light of Anthem Data Breach

Chances are you are a person who has Anthem insurance coverage or you know someone who does. As a result, either you or your friend has a reason to be concerned.

A typical data breach includes a compromise of debit card numbers or partial personal identifying information. This kind of breach, though inconvenient, can typically be ‘fixed’. An initial investigation indicates that the Anthem breach includes a compromise of name, birthday and/or social security number. This kind of information is all one needs to steal someone’s identity.

According to Anthem this particular breach could affect up to 80 million people. Instead of trying to ignore this has happened or just being upset, it’s now time for you to be educated and try to protect yourself as best as you can. We have some tips that will help you accomplish that.


1. Review Your Statements


First, take a moment each month to view your eStatement or monthly statement. You can monitor your accounts throughout the month with Online Banking and the MutualBank App. Monitoring your accounts will give you the quickest opportunity to see if your accounts have been compromised. If you notice any transactions that are unfamiliar or questionable, please get in touch with your MutualBanker. Call us at 800-382-8031.


2. Be Cautious with Any Anthem Emails You Receive


Next, if you receive an email stating it is from Anthem, be cautious. Anthem’s website warns customers not to reply with information, click any links or open any attachments within the email. Anthem is not calling their customers and will not ask for information. Never give your credit card information, social security number, or other sensitive information to someone via email or over the phone.


3. Consider Freezing Your Credit


If you are a resident in Indiana, the Attorney General’s office website (http://www.in.gov/attorneygeneral/2853.htm) is offering and encouraging you to sign up for a free credit freeze with each of the three credit bureaus. A credit freeze places a hold on your credit where a new line of credit could not be obtained without you unfreezing your credit. This doesn’t affect already open credit lines like an existing credit card, yet helps to protect you against someone opening new lines of credit in your name.


4. Keep in the Know


Finally, try to keep in the loop on the Anthem Breach. The best source for current information about this breach can be found at Anthem’s Frequently Asked Questions. (http://www.anthemfacts.com/faq)

MutualBank is here to help inform you of ways to help protect against identity theft. Thank you for trusting us.

Sunday, February 15, 2015

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