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Who's eligible for a MutualBank customized VISAŽ Debit Card?

Those who have a MutualBank account with a VISAŽ Debit Card. The primary account owner and joint owners on the account can customize their card. 

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What if I have an existing MutualBank VISAŽ Debit Card?

In order to receive your new customized card, you will need to Apply Online first. You will receive your customized debit card in the mail. You will receive a new card number and new PIN.

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What will happen to my existing MutualBank VISAŽ Debit Card?

Your existing card will be closed 30 days after your new customized debit card is ordered.

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How often can I change my design to a customized MutualBank VISAŽ Debit Card?

You can change the existing card for either the primary account owner or joint owner as often as you like.

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What images are not acceptable?

Please see our Image Guidelines for our criteria for acceptable photo submissions. MutualBank reserves the right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by email within two business days. You may submit a new image anytime following your rejection. 

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How much does it cost?

A fee of $10.00 will be deducted from your checking account linked to your VISAŽ Debit Card each time you create a new card. 

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What happens when my card expires?

Upon expiration of your card, a new card will be sent with the same image as your most recent card. 

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How will I receive my personalized card? 

Your card will be mailed to you via the US Postal Service. Your PIN mailer will arrive separately for your security. 

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How long will it take to receive my card?

After your request has been submitted and approved by MutualBank, you can expect your card to be mailed within 7-10 business days. 

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What if I pay a recurring bill using my debit card?

When your new card arrives, contact the vendor who initiates the bill payment and switch the transaction to your new card number. All new customized cards come with a new card number, three-digit security code and PIN.

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My husband has a debit card and I have a debit card on our joint account. Can we each have different images? Can we both have the same image?

You can both have the same image or different images. Each card order is separate and will track to the card number. Whether you choose the same image for two separate cards or two different images for two separate cards, you will be billed $10.00 for each photo debit card ordered.

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Does my customized card still earn reward points?

As long as your card is registered at UChooseRewards.com, you will earn reward points. UChoose Loyalty Rewards is a promotional incentive program by MutualBank to its debit cardholders. With UChoose Loyalty Rewards, you can collect points for doing business with MutualBank or by using your debit card. Then, you can use your points to choose from a wide array of products, travel experiences and activities, event tickets, cash and more! Log on to UChooseRewards.com for more information. 

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Mutual News
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    Wednesday, April 27, 2016

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Mutual Blog

Security Reminder / Fraud Texts & Calls

Some of our customers are receiving texts like the one pictured below or are receiving phone calls asking for their account information. If you do receive this text or any communication asking for your account information, DO NOT click on the link or provide any of your account information. Only log into your account via bankwithmutual.com. If you have received this text and have provided your account information, please contact us immediately (800-382-8031) so we can take measures to protect you.

Please be aware this is not a data breach. The texts are going to all Muncie cell phone numbers in a range. So far we are aware of 765-716-xxxx 765-717-xxxx and 765-729-xxxx and 765-724-xxxx. It is going to all of the numbers, not just MutualBank customers.

Wednesday, February 10, 2016

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