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Think Out Loud!

Published Monday, October 15, 2012 by Jaime Faulkner, Communications Coordinator

We help people live better lives. That's the MutualBank Vision. 

Every day we strive to provide you with the most satifying banking relationship. One of the ways we measure our success is by customer ratings and feedback. Have you heard about the Experience Survey? This survey empowers you to share with us about your MutualBank experiences. Good or bad, we want to hear it all! Your feedback helps to strengthen our ability to serve you.

While we know life is busy, we also value your opinion of us and how we're doing! To sweeten the pot, all survey entries per quarter are entered into a drawing for $250! (i.e. January thru March equal the first quarter) You can see Mr. Bob Eppich in the photo below. He was our third quarter winner of $250 for the Experience Survey! Congratulations Bob! 

 

(From L to R: MutualBank Employee, Michelle, Mr. Bob Eppich, MutualBank employee, Delana)

View the Experience Survey Official Rules

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Mutual Blog

Proactive Steps to Take in Light of Anthem Data Breach

Chances are you are a person who has Anthem insurance coverage or you know someone who does. As a result, either you or your friend has a reason to be concerned.

A typical data breach includes a compromise of debit card numbers or partial personal identifying information. This kind of breach, though inconvenient, can typically be ‘fixed’. An initial investigation indicates that the Anthem breach includes a compromise of name, birthday and/or social security number. This kind of information is all one needs to steal someone’s identity.

According to Anthem this particular breach could affect up to 80 million people. Instead of trying to ignore this has happened or just being upset, it’s now time for you to be educated and try to protect yourself as best as you can. We have some tips that will help you accomplish that.


1. Review Your Statements


First, take a moment each month to view your eStatement or monthly statement. You can monitor your accounts throughout the month with Online Banking and the MutualBank App. Monitoring your accounts will give you the quickest opportunity to see if your accounts have been compromised. If you notice any transactions that are unfamiliar or questionable, please get in touch with your MutualBanker. Call us at 800-382-8031.


2. Be Cautious with Any Anthem Emails You Receive


Next, if you receive an email stating it is from Anthem, be cautious. Anthem’s website warns customers not to reply with information, click any links or open any attachments within the email. Anthem is not calling their customers and will not ask for information. Never give your credit card information, social security number, or other sensitive information to someone via email or over the phone.


3. Consider Freezing Your Credit


If you are a resident in Indiana, the Attorney General’s office website (http://www.in.gov/attorneygeneral/2853.htm) is offering and encouraging you to sign up for a free credit freeze with each of the three credit bureaus. A credit freeze places a hold on your credit where a new line of credit could not be obtained without you unfreezing your credit. This doesn’t affect already open credit lines like an existing credit card, yet helps to protect you against someone opening new lines of credit in your name.


4. Keep in the Know


Finally, try to keep in the loop on the Anthem Breach. The best source for current information about this breach can be found at Anthem’s Frequently Asked Questions. (http://www.anthemfacts.com/faq)

MutualBank is here to help inform you of ways to help protect against identity theft. Thank you for trusting us.

Sunday, February 15, 2015

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Think Out Loud!

Published Monday, October 15, 2012 by Jaime Faulkner, Communications Coordinator

We help people live better lives. That's the MutualBank Vision. 

Every day we strive to provide you with the most satifying banking relationship. One of the ways we measure our success is by customer ratings and feedback. Have you heard about the Experience Survey? This survey empowers you to share with us about your MutualBank experiences. Good or bad, we want to hear it all! Your feedback helps to strengthen our ability to serve you.

While we know life is busy, we also value your opinion of us and how we're doing! To sweeten the pot, all survey entries per quarter are entered into a drawing for $250! (i.e. January thru March equal the first quarter) You can see Mr. Bob Eppich in the photo below. He was our third quarter winner of $250 for the Experience Survey! Congratulations Bob! 

 

(From L to R: MutualBank Employee, Michelle, Mr. Bob Eppich, MutualBank employee, Delana)

View the Experience Survey Official Rules

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