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Alert: Debit Card Scam

Published Thursday, March 13, 2014 by Jaime Faulkner, Communications Manager

 

Several customers have reported a fraudulent automated call stating the customer’s debit or credit card has been locked out.  This appears to be a generic message not specifically targeted at any one financial institution’s customers.  The automated call asks the customer to enter their debit or credit card number for verification.  A legitimate request from MutualBank Customer Support would not ask a customer for their card number. 

If you believe your card number could have been compromised as a result of this automated call or something similar, please call MutualBank Customer Support at 800-382-8031 to have your card deactivated and reissued. 

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Security Reminder / Fraud Texts & Calls

Some of our customers are receiving texts like the one pictured below or are receiving phone calls asking for their account information. If you do receive this text or any communication asking for your account information, DO NOT click on the link or provide any of your account information. Only log into your account via bankwithmutual.com. If you have received this text and have provided your account information, please contact us immediately (800-382-8031) so we can take measures to protect you.

Please be aware this is not a data breach. The texts are going to all Muncie cell phone numbers in a range. So far we are aware of 765-716-xxxx 765-717-xxxx and 765-729-xxxx and 765-724-xxxx. It is going to all of the numbers, not just MutualBank customers.

Wednesday, February 10, 2016

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Alert: Debit Card Scam

Published Thursday, March 13, 2014 by Jaime Faulkner, Communications Manager

 

Several customers have reported a fraudulent automated call stating the customer’s debit or credit card has been locked out.  This appears to be a generic message not specifically targeted at any one financial institution’s customers.  The automated call asks the customer to enter their debit or credit card number for verification.  A legitimate request from MutualBank Customer Support would not ask a customer for their card number. 

If you believe your card number could have been compromised as a result of this automated call or something similar, please call MutualBank Customer Support at 800-382-8031 to have your card deactivated and reissued. 

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