Be On Guard!
Scammers are everywhere. It's easy to be tricked into sharing personal information with someone who shouldn't receive it. We have learned that customers of some banks and credit unions in Indiana are the target of scammers. Currently, MutualBank customers are not targeted, but it's important to be on guard.
What you need to know is that we will never call or email you asking for you to identify personal information. This includes information about your accounts, your personal identifying information, your debit or credit card information. If someone is calling or emailing you asking you to take action or provide information, please hang up immediately.
These kinds of scams are often called "Social Engineering". Check out our blog from 2012 called "Social Engineering...Don't Be Fooled and Keep Your Information Safe". This will help you protect your information and bank accounts if scammers target you.
If you have accidentally provided information about your debit or credit cards or your bank accounts to someone, please contact us immediately.
Call us at (800) 382-8031 or stop by a Financial Center near you.
Learn more about what to do if you believe you're victim to debit card fraud.
Email Phishing - Protecting Your Information
Whether you own a small business or use your home computer for financial activities, you need to be aware of Email Phishing which can ultimately lead to identity theft and corruption of your small business and home computers.
What is Email Phishing?
Phishing emails are crafted to appear as if they have been sent from a legitimate organization or known individual. These emails often attempt to entice users to click on a link that will take the user to a fraudulent website that appears legitimate. – United States Computer Emergency Readiness Team (US-CERT)
Common forms of Email Phishing
Phishing emails are becoming very personalized posing as your cable company, utilities, credit cards, mobile phone carrier, banks, and many more entities that you do business with on a regular basis. The most common threat of Email Phishing right now is malware. If you click on a link inside of an email that was intended for phishing; your computer can become infected with malware. The malware will attempt to steal your personal information, usernames and passwords to systems such as online banking.
Trigger events that can lead to Email Phishing
Here are some trigger events that fraudsters may try to leverage with Phishing Emails.
- Natural disasters (Hurricanes, tornados, etc.)
- Political elections
- Economic conditions
- Tax season
Here are some steps to take in order to protect you against Phishing.
- Most importantly, do not give username and password information (such as online banking systems) out to anyone. Many phishing emails try to trick you into entering username and password information into a phony web site.
- Make sure that email spam/junk filters are turned on and configured properly. Consult with your email provider or IT specialist for assistance.
- Do not click on links or open attachments in suspicious looking emails. Delete them immediately and tag them as spam/junk within your email system.
- Log into your known sites from your web browser to verify if an email is legitimate as the links in emails can be easily spoofed to go somewhere other than where it looks like it will go.
- Be leery of unsolicited emails asking for personal information or presenting links to click on in order to update account information, track orders, overdue bills, cancelled ACH/Wire transactions, etc.
- If something sounds too good to be true, then it probably is.
- Do not email sensitive information in email unless it is encrypted. Banks and other businesses should provide secure email systems to communicate regarding account information.
- Do not store usernames/passwords, account information, SSN numbers, or other personal information in your email systems as if you do become infected with malware it will attempt to scan your email for this information.
- Make sure that you have anti-malware/virus programs installed on small business and home computers and they are always updated and perform frequent scans.
- Make sure that you keep other programs such as Java, Adobe programs, Internet browsers, and other online programs updated with the most current patches.
- More information about Email Phishing and Cybersecurity
- Here are some good web sites to obtain more information about email phishing.
Learn more about Phishing through information from the FTC and from the United States Government.
Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email firstname.lastname@example.org.
This blog is brought to you by John Mickle of Risk Management and Compliance with MutualBank.
When You Need Us, We Will Be There.
It was an ambush! As soon as I hit the top of the stairs, a flying set of bouncing pigtails sandwiched around a Cheshire Cat smile hit me with all of the boundless enthusiasm a third grade girl can muster. “Thank you, thank you, thank you!” she beamed as she stuck out her tiny hand and vigorously shook mine. “I love the Boys & Girls Club! It’s my favorite place!”
The energetic greeter was representing the Boys & Girls Club of Elkhart, which the MutualBank Foundation helped launch with a seed grant. This past school year there were more than 500 young people enrolled in after school programming.
I am proud to say I was a part of the start-up team and Kathy Sears, a
Business Banker in our Elkhart office, currently serves on the board of directors.
There are many things I enjoy about my career with MutualBank, but one thing stands out above all the others. When we say "Go ahead … live a better life!"
- we mean it. No matter how big we grow or how far our footprint expands, we remain a community bank.
I came out of the non-profit world to join the MutualBank team in Elkhart County nearly six years ago and I still have a heart for service. I quickly discovered I was not alone. Our team is blessed with a bevy of servant leaders.
Many of us are in places you have come to expect to find your neighborhood bankers. We have board representatives with the chamber of commerce,
economic development committees and community foundations. MutualBank has a strong financial and volunteer presence with the United Way in all of our
Financial education, especially for young people, is a growing passion for our team. Chrystal Hurd, a Financial Center Manager at Western Avenue, leads an innovative program for grade school students in South Bend. Myra Nissley, a Teller Team Leader at our Syracuse Financial Center, visits schools in Syracuse. Georgette Miller, Financial Center Manager at Baldwin Avenue in Marion, volunteers with Jobs for America’s Graduates in Marion.
We are helping communities Go ahead in health and welfare. Chris Caldwell, Senior Vice President and Business Banking Manager, is board chairman for the Second Harvest Food Bank of East Central Indiana. Robyn Palmer, Client Relationship Manager for Elkhart County, holds the same position for
Combined Community Services in Kosciusko County and Jim Tinkey, Vice President and Business Banker is a long time member of the
K-21 Health Foundation in Warsaw.
Many more of our Mutual teammates roll up their sleeves and work behind the scenes. Among them, Jaime Faulkner, Communications Coordinator, cooks for the Muncie Mission and Martha Oprea, Trust Compliance Officer with MutualWealth, is a regular in the kitchen at the South Bend Center for the Homeless.
We have an appreciation for the arts. Chuck Viater, North Region President serves the South Bend Symphony Orchestra, Gary Kern, CIO for Information Systems is active with the Muncie Civic Theatre and Lila Piper, Area Manager in Grant County, lends her time and talents to the Community School for the Arts in Marion.
There are many, many others. MutualBank volunteers have helped build Habitat homes and have braved cold winter nights in a tent with the local Boys Scouts. They have walked in the Relay for Life and driven for Meals on Wheels. You will find them at college football games and at the local little league park.
Go ahead … live a better life! And when you need us, we will be there.
This blog is provided by Vince Turner, Regional Manager for Elkhart and
MutualBank Movie Credits
When we visit the theater and enjoy a movie it is easy to overlook the number of hours, hard work, and individuals involved behind the scenes making the magic on screen look so easy. We see the end product, enjoy the experience, and leave feeling like we just watched life unfold on the big screen, but yet we don’t see the editing, the filming, or camera operators (to name a few). Much of the work involved behind the scenes of a movie success is the same within a company. There are hundreds of employees and hours of hard work required to be a sustainable and successful organization.
MutualBank has a lot of stars that play an important role in creating a positive experience for customers. Each employee plays a pivotal role in the operations of the Bank. Many of these individuals are often behind the scenes doing their jobs to make service seamless to customers. It’s very similar to a movie except for the scrolling credits at the end. There are no scrolling credits at the end of the day to give acknowledgements to the employees for a job well done. I can assure you, however, they are there working very hard to make MutualBank the best Bank it can be.
In lieu of these credits MutualBank has a formal employee recognition program. This program is made up primarily of the “Kudos” recognition which is sent by peers, managers, executives, including the President and CEO and it can be received by the same group of individuals. “Kudos” recognizes someone for doing a good job, simply doing his or her job really well, or assisting a co-worker in a time of need.
The “Kudos” each quarter are then compiled and reviewed by a committee. Recipients are selected from these quarterly “Kudos” based off their teamwork, cooperation, and caring attitude to receive a prestigious “Kudos of the Quarter” award. This award includes a special trophy and cash. The “Kudos of the Quarter” has been awarded 146 times in its history.
During the first quarter of 2013 three employees received recognition. Two individuals received the “Kudos of the Quarter” and one individual received the “Go Ahead of the Quarter”, a recognition program similar to its “Kudos” equivalent but recognizes sales and service to customers. Phrases like “you dropped everything to help me”, “you saved me”, and “thank you so much” permeated throughout. These three individuals do not have face-to-face customer contact, at least very minimal if any, and yet they are recognized for their outstanding efforts to make MutualBank a well-ran organization, behind the scene.
So why am I telling you this? I’ve been lucky enough to receive the “Kudos of the Quarter” and I know how special it feels when you are presented with the award. Everyone at the Bank works extremely hard. To earn the recognition is an extraordinary achievement. One of our most recent recipients wrote a thank you note and said, “With all the Kudos the Bank has, I’m sure this is a hard decision every quarter. I appreciate this award and my wish is that every co-worker can experience the honor.”
Another reason I share about our own ‘scrolling credits’ is because it’s something special MutualBank does that has made it a great place to work its near 125 years in existence. Our values as a company are identified by our brand to help people live better lives. How we do that both internally with our teams, and externally with our customers is what keeps that brand alive and sets us apart from others. Recognition of those actions serves both as a thank you and inspiration to others. It also helps to give meaning to our contributions to the Bank and the community.
Sound like a cool place where you might enjoy working? See if you’re fit by
viewing our career opportunities.
This blog is provided by Chase Batt, Assistant Vice President of Human Resources and Training Manager.
Community Banking and Small Businesses
Sometimes when I’m writing these blogs I find myself challenged with what to say. Do I blather on about the importance of working with your CPA and attorney as you are making business decisions? By the way, that is critically important so please, please, please . . . talk with your professional advisors to ensure that you are doing the right thing for your business. Do I blather on about the importance of mentors? If you haven’t read that blog I would encourage you to do so as I cannot emphasize enough the importance of having someone to mentor me throughout my career and the great opportunity you may have to do the same for someone coming up in your particular field or industry.
No, today I’m taking proverbial pen in hand (okay keyboard) to talk about the importance of community banks to the small business lending arena. I’m not going to spout all sorts of data as the Internet has given us a tool where we can pull any statistic that we want but to really understand the underlying numbers becomes almost impossible. Instead, what I’d like to do is share some anecdotal kinds of things that I’ve been hearing lately.
One small business owner told his lender that he truly appreciated all her help. He was sure that it was going to be difficult doing business with MutualBank because it is difficult doing business with any bank. However, what he found was a lender and a bank that were easy to do business with. As a point of example, he said “it was a nice experience to have somebody pick up the phone, talk to me and make it happen” when he called the bank’s help desk.
Another client recently reported back to me that he found working with his lender to be one of the main reasons that he continues to do business with MutualBank. His lender fully understands his company’s needs, accurately ascertains what is going on within the business, and asks the right questions to help his company succeed (and thus we helped him personally as well). As he said, “you don’t get that with the big banks”.
Am I biased; sure, I work for a community bank, and always have. But, I will tell you that small business owners want and need a business advisor, not just an order taker. When the business banker is asking the critical questions, it is aimed at helping the business succeed. Does the bank need to make a profit, absolutely; it is our only way of surviving. However, do we need to make a profit at the expense of the business because we didn’t do right by the company to whom we are lending money – absolutely not!
We are here to partner with every one of our business clients. We want to help them with a vast array of products and services that will help them achieve their goals and dreams. So, if you are feeling boxed in by your current bank, call MutualBank and talk with us, we want to help you grow your business the way you want, with our business bankers right there to help you all along the way.
Feeling boxed in? See how MutualBank is different below:
This blog is brought to you by Chris Caldwell, Senior Vice President and
Business Banking Manager.
Keep Your Information Current
One of the most important things that bank customers can do to help prevent fraud is to keep their contact information current with their financial institutions and credit card providers. Old email addresses and phone numbers can be used by fraudsters to pose as you in order to defraud you and your bank. It’s very easy to change email addresses and mobile phone numbers which are used as a primary communication means by most people these days. Your bank and credit card companies rely on this information to verify transactions to ensure that they are legitimate. Don’t let outdated contact information enable you to be a fraud victim.
Here are some tips on keeping your information current with your bank:
- New address – Make sure you notify your bank as soon as you move in order to keep receiving mailed information such as bank statements. Also make sure that that you request the US Postal Service to forward your mail from your
- Phone numbers – As mobile and smart phones replace traditional land line based house phones, it’s very important to make sure that your bank is informed if you change and or eliminate a phone number. If you decide to change mobile phone providers make sure that you are aware you can take your number with you to your new provider. This can help eliminate the hassle if you wish to retain your phone number.
- Email Addresses – Email addresses are the easiest contact point to change. However, this also makes it easier to use a discarded email address for fraud. Make sure that you keep your email address updated with your bank to avoid missing communication especially if you utilize eStatements.
- At MutualBank you can update any of your contact information using Online Banking or calling Customer Support at 800-382-8031.
- In order to protect you, we will verify all address, email address and phone number changes.
- If you receive a confirmation of any contact information changes that you did not make, please call Customer Support immediately at 800-382-8031.
Remember, you can call us anytime. Let us know if you have questions or concern for your bank accounts. Call 800-382-8031or email email@example.com.
This blog is brought to you by John Mickle of Risk Management and Compliance
Just How Good Are You?
There are things we all know we should do or at least we’ve been told we should do them. But just how good are you at getting them all done? Here’s a quick test. How many of these can you answer “yes” to?
- You have your teeth cleaned every six months.
- You pay every bill on time and in full every month.
- You hit the gym at least 5 days a week… and do a full exercise routine.
- You visit your doctor for a full physical twice a year.
- You keep track of your intake of calories, fats, and proteins… every day.
- You drink eight glasses of water every day.
- You take your car in for an oil change every 3000 miles… or 7000 miles.
Did you do pretty well? How about this one?
- You pay close attention to retirement plans you left behind at former employers by studying the investment choices and making rational changes in line with your long term needs.
If I got you on that one, then you should consider a retirement plan rollover to a MutualWealth Management IRA.
More and more of us work for multiple employers throughout our careers and we end up with multiple retirement plans left behind. Even if you only had one employer you may have several plans that were offered at different times throughout your career. You don’t have to be retired to do a rollover. If you have terminated employment any retirement plan at that employer is eligible to roll over to an IRA.
The most important reason to roll over to a MutualWealth IRA is for our professional services including helping you to establish investment goals, management of the day-to-day investment decisions, ongoing monitoring, record-keeping and keeping you informed.
There are a lot of other things to consider before doing a rollover. For instance, company stock held in a retirement plan such as an ESOP or 401(k) generally should not be rolled to an IRA because you may end up paying more tax on it than necessary.
If you’re over age 55 but under 59 ½ when you retire you can access retirement plan assets without the 10% early withdrawal penalty. This isn’t available in an IRA.
Another feature not available to IRAs is that if you work past age 70 ½ you can defer taxable required minimum distributions until you do retire (unless you own more than 5% of the company).
On the other hand, a MutualWealth IRA has advantages in addition to our services that aren’t available in company retirement plans. The possible investment choices are much greater and include individual stocks and bonds; you can withdraw money prior to age 59 ½ for education expenses for you or a dependent without the 10% penalty; and an IRA can allow you to stretch the tax deferred growth of your assets out over generations of your heirs.
Let’s face it. We just don’t do all the things we’re supposed to do. It’s too easy to put off complicated decisions like a retirement plan rollover. MutualWealth can help weigh the pros and cons so you make the right choice. That’s another way we help you live a better life.
David Riggs is Vice President and Trust Investment Officer with
MutualWealth Management Group.
A Few Potential Tax Savings Reminders
View Archived Posts
It is once again that dreaded yet unavoidable time of year…tax time. While many taxpayers have already filed their 2012 tax return, many more are still gathering information and preparing to submit their returns. As the deadline approaches, we at MutualBank would like to take an opportunity to send a couple of reminders and highlight some potential tax-saving efforts for which customers may be eligible.
First of all, make sure you have received all of your important tax documents for the year. If you have a mortgage or consumer loan, an IRA or Health Savings Account, or an interest-bearing deposit account like a CD or Savings account, then you will most likely have a corresponding tax document for each of those accounts. In addition, review your tax documents for accuracy. We want to make sure that our records match your records to ensure error-free reporting. If you have any questions or concerns about the tax documents you have received, or if you think you should have received one and didn’t, our Customer Support team will be glad to help resolve these situations.
This time of year also presents opportunities to maximize your tax return for the previous year. Customers who have an IRA or a Health Savings Account may still be able to make contributions to count towards last year’s taxes. The IRS allows this as a way to take advantage of maximum contribution limits and the potential tax-deductibility of many contributions. The tax-filing deadline (April 15) is also the deadline for these prior year contributions, so eligible customers wishing to make use of this opportunity should stop by their local Financial Center at the earliest convenience.
If you are curious about your eligibility to make these types of contributions, or if you have any other tax-related questions, we strongly encourage you to seek tax advice from a CPA or other qualified tax professional. Though tax time can be hectic and frustrating, a little planning and preparation can alleviate much of the stress of filing your return.
For banking questions, please call or email Customer Support at 800-382-8031 or firstname.lastname@example.org.
Jared Matchette is MutualBank's Deposit Product Analyst.