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Online Accessibility Policy

MutualBank has always strived to provide the best possible service and experiences for our customers and the communities we serve. While much has changed in the more than 125 years our doors have been open, our commitment has and will always remain.

Part of that commitment is ensuring that our products & services, physical locations, and online touchpoints are accessible by all. This inclusive commitment is not something we take lightly, and we continually devote time and resources towards honoring. As the digital world evolves and is now an integral part of most of our lives, the ability for all to use our online and mobile touchpoints/services has become increasingly important for us to monitor.

In response to this commitment, we are undergoing an initiative to ensure bankwithmutual.com is reasonably in compliance with the WCAG (Web Content Accessibility Guidelines) 2.1 Level A and AA standards published by the World Wide Web Consortium. We are currently in implementation of this accessibility initiative and bankwithmutual.com is scheduled to be fully compliant with WCAG 2.1 Level A and AA standards by early fourth quarter of 2018.


We are also working with all third parties that provide the Bank with online service platforms we offer to our customers (Online Banking, the MutualBank App, etc.) to inform them of our accessibility commitment, to document their platforms’ current level of accessibility, and to learn more about how they plan to meet online accessibility standards if they are not currently in compliance with the WCAG (Web Content Accessibility Guidelines) 2.1 Level A and AA standards.

If you encounter any issues on bankwithmutual.com or within any of our online portals that make it difficult for you to access the functionality or information you are wanting, please contact our Customer Support team at 800-382-8031 or customer.support@bankwithmutual.com. We have procedures in place to provide you the information you are seeking in alternative means or to assist you in completing your desired task in an alternative way.


Please note this policy is "living" in that it will change over time as information technology changes. Thank you and we look forward to serving you.

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