MutualMobile / MutualBank

Business & Personal Checking Accounts  MutualBank




Personal & Business Internet Banking Indiana

Security and Education Guide

MutualMobile is an extended service of personal online banking. MutualMobile allows you to monitor your finances and conduct certain transactions on the go.  The MutualMobile Security and Education Guide is here to help keep your accounts safe and secure. If you ever notice any suspicious activity on your account, please contact us at 800-382-8031 or


  • Password protect your mobile device and use automatic screen locks.
  • Never disclose your PIN or password or any other security information.
  • Store your device in a secure location.
  • Do not store passwords on your mobile device
  • Do not use your Social Security Number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers and "special characters". 
  • Do not use your online banking password as a password for other online accounts.
  • Do not write passwords down or share them with anyone.
  • If you have selected security questions on other websites, avoid using the same questions to protect your MutualBank online account.


  • Always make it a point to clear the browsing history or cache.
  • Only download programs or applications from trusted sources.
  • Use secure websites for transactions and shopping.
  • Always log off from any website and close your browser after making a purchase with your credit or debit card and close your browser when you're not using the internet.


  • Save MutualBank's short code (48179) into your address book so you'll recognize it.
  • Install and keep updated anti-virus software on your mobile device (such as AVG, Norton, or McAfee)
  • Do not disable the security features on your mobile device - such as 'Jailbreaking' or 'rooting'
  • If your mobile device is lost or stolen, contact your mobile carrier immediately to freeze service. If you are a text banking user remove your old number from your mobile banking profile by logging into your online banking profile at or by calling Customer Support at 800-382-8031
  • Use remote wipe APPs such as Find my iPhone® and Find My Droid or other approved applications.
  • Turn off Bluetooth when you are not using it and always turn it off when using MutualMobile.
  • Frequently delete text messages from your financial institution, especially before loaning out, discarding or selling your mobile device.

MutualBank will:

  • Not send email version upgrades of MutualMobile.
  • Not send repeat/additional APPs unless you request it through online banking or by calling us at 800-382-8031
  • Never ask you to provide answers to your security questions via email or SMS text. 




    Mutual News
    • Josh Kent appointed as LPL Financial Advisor at MutualBank

      MISHAWAKA, INDIANA – MutualBank and LPL Financial...

      Monday, February 1, 2016


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    Mutual Blog

    Personal Social Media Account Security

    For many of us, social media has become a part of our everyday lives and helps us conveniently keep tabs on the people and topics we care most about.

    Recently however, there has been an increase of social media account take overs by cybercriminals. As stated in the media, one contributing factor in some of the social media account takeovers has been the use of weak passwords.

    Tips for creating a stronger password:

    • Passwords should typically:
      • be at least 8 characters in length
      • contain at least 1 number
      • contain at least 1 special character (!@#$$%)
      • contain both upper and lower case characters.
    • Do not use your name, date of birth, maiden name, mother’s maiden name, address, or other easily guessable words for passwords. 
    • Another way to create a strong password is to use a series of words that do not relate to each other. For example, JumpingFastRelaxStop!#.


    Social media additional security options:

    Another way to help avoid social media account takeover is to use the additional security options available. Two-factor authentication adds an extra layer of security that drastically decreases your chances of account takeover. Two-factor authentication is essentially the using of two separate components to verify your identity, the combination of something you HAVE with something you KNOW. A good example of two-factor authentication you most likely are already used to is withdrawing cash from an ATM, for example. Having both your debit card AND knowing a pin number is required to complete the withdrawal and protect your identity.

    A popular and convenient two-factor authentication method is using a combination of both an online password and a text message verification sent to your phone. Enabling this type of authentication typically follows this process:

    1. Enter your password into Facebook or another website
    2. Immediately receive a text on your phone with a temporary pass key
    3. Enter the passkey received back on the site/app and you’re logged in

    This may seem like overkill, but enabling this two-factor authentication will drastically decrease the chances of your social accounts being hacked. And actually, the process of setting up and using this authentication is pretty simple and convenient.


    How to enable two-factor authentication:

    Many popular social networks like Facebook, Twitter, LinkedIN, and others already support two-factor authentication. To learn more about how to do so on the most popular sites on the web, be sure to check out this article:

    Wednesday, April 22, 2015


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