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Security and Education Guide

MutualMobile is an extended service of personal online banking. MutualMobile allows you to monitor your finances and conduct certain transactions on the go.  The MutualMobile Security and Education Guide is here to help keep your accounts safe and secure. If you ever notice any suspicious activity on your account, please contact us at 800-382-8031 or


  • Password protect your mobile device and use automatic screen locks.
  • Never disclose your PIN or password or any other security information.
  • Store your device in a secure location.
  • Do not store passwords on your mobile device
  • Do not use your Social Security Number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers and "special characters". 
  • Do not use your online banking password as a password for other online accounts.
  • Do not write passwords down or share them with anyone.
  • If you have selected security questions on other websites, avoid using the same questions to protect your MutualBank online account.


  • Always make it a point to clear the browsing history or cache.
  • Only download programs or applications from trusted sources.
  • Use secure websites for transactions and shopping.
  • Always log off from any website and close your browser after making a purchase with your credit or debit card and close your browser when you're not using the internet.


  • Save MutualBank's short code (48179) into your address book so you'll recognize it.
  • Install and keep updated anti-virus software on your mobile device (such as AVG, Norton, or McAfee)
  • Do not disable the security features on your mobile device - such as 'Jailbreaking' or 'rooting'
  • If your mobile device is lost or stolen, contact your mobile carrier immediately to freeze service. If you are a text banking user remove your old number from your mobile banking profile by logging into your online banking profile at or by calling Customer Support at 800-382-8031
  • Use remote wipe APPs such as Find my iPhone® and Find My Droid or other approved applications.
  • Turn off Bluetooth when you are not using it and always turn it off when using MutualMobile.
  • Frequently delete text messages from your financial institution, especially before loaning out, discarding or selling your mobile device.

MutualBank will:

  • Not send email version upgrades of MutualMobile.
  • Not send repeat/additional APPs unless you request it through online banking or by calling us at 800-382-8031
  • Never ask you to provide answers to your security questions via email or SMS text. 




    Mutual News
    • Mutualfirst Financial, Inc. Announces Agreement With Major Stockholder 

      Muncie, Indiana - February 27, 2015 – MutualFirst...

      Monday, March 2, 2015


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    Mutual Blog

    Proactive Steps to Take in Light of Anthem Data Breach

    Chances are you are a person who has Anthem insurance coverage or you know someone who does. As a result, either you or your friend has a reason to be concerned.

    A typical data breach includes a compromise of debit card numbers or partial personal identifying information. This kind of breach, though inconvenient, can typically be ‘fixed’. An initial investigation indicates that the Anthem breach includes a compromise of name, birthday and/or social security number. This kind of information is all one needs to steal someone’s identity.

    According to Anthem this particular breach could affect up to 80 million people. Instead of trying to ignore this has happened or just being upset, it’s now time for you to be educated and try to protect yourself as best as you can. We have some tips that will help you accomplish that.

    1. Review Your Statements

    First, take a moment each month to view your eStatement or monthly statement. You can monitor your accounts throughout the month with Online Banking and the MutualBank App. Monitoring your accounts will give you the quickest opportunity to see if your accounts have been compromised. If you notice any transactions that are unfamiliar or questionable, please get in touch with your MutualBanker. Call us at 800-382-8031.

    2. Be Cautious with Any Anthem Emails You Receive

    Next, if you receive an email stating it is from Anthem, be cautious. Anthem’s website warns customers not to reply with information, click any links or open any attachments within the email. Anthem is not calling their customers and will not ask for information. Never give your credit card information, social security number, or other sensitive information to someone via email or over the phone.

    3. Consider Freezing Your Credit

    If you are a resident in Indiana, the Attorney General’s office website ( is offering and encouraging you to sign up for a free credit freeze with each of the three credit bureaus. A credit freeze places a hold on your credit where a new line of credit could not be obtained without you unfreezing your credit. This doesn’t affect already open credit lines like an existing credit card, yet helps to protect you against someone opening new lines of credit in your name.

    4. Keep in the Know

    Finally, try to keep in the loop on the Anthem Breach. The best source for current information about this breach can be found at Anthem’s Frequently Asked Questions. (

    MutualBank is here to help inform you of ways to help protect against identity theft. Thank you for trusting us.

    Sunday, February 15, 2015


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