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Security and Education Guide

MutualMobile is an extended service of personal online banking. MutualMobile allows you to monitor your finances and conduct certain transactions on the go.  The MutualMobile Security and Education Guide is here to help keep your accounts safe and secure. If you ever notice any suspicious activity on your account, please contact us at 800-382-8031 or


  • Password protect your mobile device and use automatic screen locks.
  • Never disclose your PIN or password or any other security information.
  • Store your device in a secure location.
  • Do not store passwords on your mobile device
  • Do not use your Social Security Number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers and "special characters". 
  • Do not use your online banking password as a password for other online accounts.
  • Do not write passwords down or share them with anyone.
  • If you have selected security questions on other websites, avoid using the same questions to protect your MutualBank online account.


  • Always make it a point to clear the browsing history or cache.
  • Only download programs or applications from trusted sources.
  • Use secure websites for transactions and shopping.
  • Always log off from any website and close your browser after making a purchase with your credit or debit card and close your browser when you're not using the internet.


  • Save MutualBank's short code (48179) into your address book so you'll recognize it.
  • Install and keep updated anti-virus software on your mobile device (such as AVG, Norton, or McAfee)
  • Do not disable the security features on your mobile device - such as 'Jailbreaking' or 'rooting'
  • If your mobile device is lost or stolen, contact your mobile carrier immediately to freeze service. If you are a text banking user remove your old number from your mobile banking profile by logging into your online banking profile at or by calling Customer Support at 800-382-8031
  • Use remote wipe APPs such as Find my iPhone® and Find My Droid or other approved applications.
  • Turn off Bluetooth when you are not using it and always turn it off when using MutualMobile.
  • Frequently delete text messages from your financial institution, especially before loaning out, discarding or selling your mobile device.

MutualBank will:

  • Not send email version upgrades of MutualMobile.
  • Not send repeat/additional APPs unless you request it through online banking or by calling us at 800-382-8031
  • Never ask you to provide answers to your security questions via email or SMS text. 



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    Personal Banking Security Measures for the 21st Century

    clientuploads/21st-Century-Securitysquare180.pngMany of us are constantly connected to the online world these days. This means that the potential is there for our computers and personal information to be compromised which greatly increases the risk of ID theft and financial fraud to occur. However, by taking some basic precautions you can significantly reduce the risk of your computing environment being compromised. Following these simple guidelines should help your computing environment become more secure:

    Keep your computer and software up-to-date

    Keep your computers and network equipment secured with the latest software updates and enable automatic updates whenever possible.  This includes updates to third party applications such as Java and Adobe Products.  

    Use hard drive encryption

    In the event your machine is lost or stolen, drive encryption can prevent others from accessing the data on your hard drive.  The purpose is to encrypt or scramble your data on your machine so that it can only be read with your encryption key.Many operating systems offer drive encryption.  Microsoft offers Bitlocker and Apple has FileVault. There are also other third party encryption offerings.   

    Enable your firewall

    Think of the firewall to your computer as the fence around your property.  If there were multiple holes cut in the fence, it wouldn’t be very useful at keeping people out.  Firewalls are typically enabled by default on Windows machines, but double check to make sure it’s on.  Here are instructions to do so if you are using Windows 7. Only allow necessary applications inbound access through your firewall. The same principles apply to your network firewall. 

    Configure your screensaver

    Set an auto-locking screensaver so your account gets locked out after a few minutes.  This is useful if you forget to lock your machine when are away from it. On Windows machines this can usually be done by pressing the “Windows Key” and the “L” button simultaneously.

    Make your passwords stronger

    The longer and more complex the password, the better.  At least 16 characters with a combination of upper and lowecase letters, numbers, and special characters is a best practice.

    Configure your router

    Use the strongest wireless security available (currently WPA2-CCMP) with a long and complex password for your wireless network. Disable WPS on your wireless router for greater security.   


    Think that some secure banking information
    of yours has been compromised?

    If you suspect that your personal financial information has been compromised, call MutualBank Customer Support at 800-382-8031.


    Monday, April 7, 2014


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