MutualMobile / MutualBank

Business & Personal Checking Accounts  MutualBank

 

Cooper

MutualMobile

Personal & Business Internet Banking Indiana

Security and Education Guide

MutualMobile is an extended service of personal online banking. MutualMobile allows you to monitor your finances and conduct certain transactions on the go.  The MutualMobile Security and Education Guide is here to help keep your accounts safe and secure. If you ever notice any suspicious activity on your account, please contact us at 800-382-8031 or customersupport@bankwithmutual.com

Passwords   

  • Password protect your mobile device and use automatic screen locks.
  • Never disclose your PIN or password or any other security information.
  • Store your device in a secure location.
  • Do not store passwords on your mobile device
  • Do not use your Social Security Number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers and "special characters". 
  • Do not use your online banking password as a password for other online accounts.
  • Do not write passwords down or share them with anyone.
  • If you have selected security questions on other websites, avoid using the same questions to protect your MutualBank online account.

Web 

  • Always make it a point to clear the browsing history or cache.
  • Only download programs or applications from trusted sources.
  • Use secure websites for transactions and shopping.
  • Always log off from any website and close your browser after making a purchase with your credit or debit card and close your browser when you're not using the internet.

Mobile

  • Save MutualBank's short code (48179) into your address book so you'll recognize it.
  • Install and keep updated anti-virus software on your mobile device (such as AVG, Norton, or McAfee)
  • Do not disable the security features on your mobile device - such as 'Jailbreaking' or 'rooting'
  • If your mobile device is lost or stolen, contact your mobile carrier immediately to freeze service. If you are a text banking user remove your old number from your mobile banking profile by logging into your online banking profile at bankwithmutual.com or by calling Customer Support at 800-382-8031
  • Use remote wipe APPs such as Find my iPhone® and Find My Droid or other approved applications.
  • Turn off Bluetooth when you are not using it and always turn it off when using MutualMobile.
  • Frequently delete text messages from your financial institution, especially before loaning out, discarding or selling your mobile device.

MutualBank will:

  • Not send email version upgrades of MutualMobile.
  • Not send repeat/additional APPs unless you request it through online banking or by calling us at 800-382-8031
  • Never ask you to provide answers to your security questions via email or SMS text. 

IF YOU NOTICE ACTIVITY ON YOUR ACCOUNT THAT APPEARS SUSPICIOUS, CONTACT US AT 800-382-8031 OR CUSTOMERSUPPORT@BANKWITHMUTUAL.COM.

 

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    Mutual News
    • Josh Kent appointed as LPL Financial Advisor at MutualBank

      MISHAWAKA, INDIANA – MutualBank and LPL Financial...

      Monday, February 1, 2016

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    Mutual Blog

    Security Reminder / Fraud Texts & Calls

    Some of our customers are receiving texts like the one pictured below or are receiving phone calls asking for their account information. If you do receive this text or any communication asking for your account information, DO NOT click on the link or provide any of your account information. Only log into your account via bankwithmutual.com. If you have received this text and have provided your account information, please contact us immediately (800-382-8031) so we can take measures to protect you.

    Please be aware this is not a data breach. The texts are going to all Muncie cell phone numbers in a range. So far we are aware of 765-716-xxxx 765-717-xxxx and 765-729-xxxx and 765-724-xxxx. It is going to all of the numbers, not just MutualBank customers.

    Wednesday, February 10, 2016

    READ BLOG ENTRY

    View Archived Posts

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