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Debit Card Fraud

Our VISA® debit card enables you to make purchases wherever VISA® is accepted. Below is information to help you prevent fraud on your account, particularly related to your debit card.  And remember, you can call us anytime you have questions at 800-382-8031.

Unauthorized Access to Your Account - Please Read
If you have accessed this page through a link from an email and have entered your ATM/Debit Card information on the previous page, contact us immediately at 800-382-8031. If this is after business hours or on weekends, please call 800-382-8031 and choose option 5. It is wise to cancel your ATM/Debit Card to prevent any unauthorized access on your account. 

Report a Lost or Stolen Debit Card
To report a lost or stolen ATM/Debit Card, please call 800-382-8031 option 5.

Area residents are receiving calls on residential and cellular phones that are part of a wide-spread debit/credit card phone scam. An automated system states that your card has been deactivated for shopping and debit purchases; and to reactivate your card enter your 16 digit number. DO NOT ENTER YOUR NUMBER! If you receive one of these calls please hang up. If you have already received one of these calls, and entered your debit/credit card number, please contact your financial institution immediately.

MutualBank takes the security and confidentiality of our customer's information very seriously and monitors accounts for fraudulent activity. MutualBank is committed to providing personalized service and DOES NOT use automated calls to contact customers.

Learn more about preventing fraud.

MutualBank customers can call 800-382-8031 to report any instances of fraud
or suspicious calls.








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Mutual News
  • Mutualfirst Financial, Inc. Announces Agreement With Major Stockholder 

    Muncie, Indiana - February 27, 2015 – MutualFirst...

    Monday, March 2, 2015


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Mutual Blog

Proactive Steps to Take in Light of Anthem Data Breach

Chances are you are a person who has Anthem insurance coverage or you know someone who does. As a result, either you or your friend has a reason to be concerned.

A typical data breach includes a compromise of debit card numbers or partial personal identifying information. This kind of breach, though inconvenient, can typically be ‘fixed’. An initial investigation indicates that the Anthem breach includes a compromise of name, birthday and/or social security number. This kind of information is all one needs to steal someone’s identity.

According to Anthem this particular breach could affect up to 80 million people. Instead of trying to ignore this has happened or just being upset, it’s now time for you to be educated and try to protect yourself as best as you can. We have some tips that will help you accomplish that.

1. Review Your Statements

First, take a moment each month to view your eStatement or monthly statement. You can monitor your accounts throughout the month with Online Banking and the MutualBank App. Monitoring your accounts will give you the quickest opportunity to see if your accounts have been compromised. If you notice any transactions that are unfamiliar or questionable, please get in touch with your MutualBanker. Call us at 800-382-8031.

2. Be Cautious with Any Anthem Emails You Receive

Next, if you receive an email stating it is from Anthem, be cautious. Anthem’s website warns customers not to reply with information, click any links or open any attachments within the email. Anthem is not calling their customers and will not ask for information. Never give your credit card information, social security number, or other sensitive information to someone via email or over the phone.

3. Consider Freezing Your Credit

If you are a resident in Indiana, the Attorney General’s office website ( is offering and encouraging you to sign up for a free credit freeze with each of the three credit bureaus. A credit freeze places a hold on your credit where a new line of credit could not be obtained without you unfreezing your credit. This doesn’t affect already open credit lines like an existing credit card, yet helps to protect you against someone opening new lines of credit in your name.

4. Keep in the Know

Finally, try to keep in the loop on the Anthem Breach. The best source for current information about this breach can be found at Anthem’s Frequently Asked Questions. (

MutualBank is here to help inform you of ways to help protect against identity theft. Thank you for trusting us.

Sunday, February 15, 2015


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