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Debit Card Fraud

Our VISA® debit card enables you to make purchases wherever VISA® is accepted. Below is information to help you prevent fraud on your account, particularly related to your debit card.  And remember, you can call us anytime you have questions at 800-382-8031.

Unauthorized Access to Your Account - Please Read
If you have accessed this page through a link from an email and have entered your ATM/Debit Card information on the previous page, contact us immediately at 800-382-8031. If this is after business hours or on weekends, please call 800-382-8031 and choose option 5. It is wise to cancel your ATM/Debit Card to prevent any unauthorized access on your account. 

Report a Lost or Stolen Debit Card
To report a lost or stolen ATM/Debit Card, please call 800-382-8031 option 5.

Area residents are receiving calls on residential and cellular phones that are part of a wide-spread debit/credit card phone scam. An automated system states that your card has been deactivated for shopping and debit purchases; and to reactivate your card enter your 16 digit number. DO NOT ENTER YOUR NUMBER! If you receive one of these calls please hang up. If you have already received one of these calls, and entered your debit/credit card number, please contact your financial institution immediately.

MutualBank takes the security and confidentiality of our customer's information very seriously and monitors accounts for fraudulent activity. MutualBank is committed to providing personalized service and DOES NOT use automated calls to contact customers.

Learn more about preventing fraud.

MutualBank customers can call 800-382-8031 to report any instances of fraud
or suspicious calls.








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    Tuesday, April 15, 2014


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Mutual Blog

Personal Banking Security Measures for the 21st Century

clientuploads/21st-Century-Securitysquare180.pngMany of us are constantly connected to the online world these days. This means that the potential is there for our computers and personal information to be compromised which greatly increases the risk of ID theft and financial fraud to occur. However, by taking some basic precautions you can significantly reduce the risk of your computing environment being compromised. Following these simple guidelines should help your computing environment become more secure:

Keep your computer and software up-to-date

Keep your computers and network equipment secured with the latest software updates and enable automatic updates whenever possible.  This includes updates to third party applications such as Java and Adobe Products.  

Use hard drive encryption

In the event your machine is lost or stolen, drive encryption can prevent others from accessing the data on your hard drive.  The purpose is to encrypt or scramble your data on your machine so that it can only be read with your encryption key.Many operating systems offer drive encryption.  Microsoft offers Bitlocker and Apple has FileVault. There are also other third party encryption offerings.   

Enable your firewall

Think of the firewall to your computer as the fence around your property.  If there were multiple holes cut in the fence, it wouldn’t be very useful at keeping people out.  Firewalls are typically enabled by default on Windows machines, but double check to make sure it’s on.  Here are instructions to do so if you are using Windows 7. Only allow necessary applications inbound access through your firewall. The same principles apply to your network firewall. 

Configure your screensaver

Set an auto-locking screensaver so your account gets locked out after a few minutes.  This is useful if you forget to lock your machine when are away from it. On Windows machines this can usually be done by pressing the “Windows Key” and the “L” button simultaneously.

Make your passwords stronger

The longer and more complex the password, the better.  At least 16 characters with a combination of upper and lowecase letters, numbers, and special characters is a best practice.

Configure your router

Use the strongest wireless security available (currently WPA2-CCMP) with a long and complex password for your wireless network. Disable WPS on your wireless router for greater security.   


Think that some secure banking information
of yours has been compromised?

If you suspect that your personal financial information has been compromised, call MutualBank Customer Support at 800-382-8031.


Monday, April 7, 2014


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