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Customer Stories

Superhero Customer Service Examples

In celebration of National Customer Service Week 2017 (#NCSW2017), we want to celebrate some awesome examples of our team members going above and beyond to serve our customers! These are just a sampling of the types of customer experiences and service delivered on a daily basis. We're incredibly thankful for the heart our employees have!

Rebekah Bieri turning banking into child's play

"Thank you Rebekah for turning something as simple as needing a notary into the highlight of my kids day. You got yourself an amazing relationship banker MutualBank!" - Betsy

Love hearing stories like this! There are small things any of us can do to make someone's day so let's all try to be a bit more like Rebekah :)

Posted by MutualBank on Thursday, May 11, 2017

Pat Botts rolling up his sleeves

Extraordinary customer service starts at the top!

How many company presidents do you know who would change a tire for an employee in the middle of the day? We know one....

Posted by MutualBank on Sunday, August 28, 2016

Chelsie Matchette saving the day...

We hope Portugal was a blast!

It's the little things that make your day, you know? Recently one of our customers brought a decorative coffee mug back...

Posted by MutualBank on Thursday, April 14, 2016

Lost becomes found thanks to Gayle!

Debra Jones-Price doing all she can to make a dream reality.

“Having a career as a chef is a dream that my son has wanted to pursue for many years and now thanks to the refinance through MutualBank and Debra Jones-Price, I was able to borrow the money to send him to a fantastic school!” - Susie Chambers

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Carolyn Grubbs' story

"With help from MutualBank, I was able to continue my preschool which is my livelihood.” -
Carolyn Grubbs

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